No sound when phone rings

under settings go to tones open it, in that open incoming call alert open it and select ringing

I can imagine it how annoying it would be to you to see your cell vibrating instead of playing your favorite ring tone. Most probably it could be because of incorrect Profile configuration. It is possible to make your phone vibrate in almost every profile so we will assume that it is the reason for your problem too. Do the following and check some parameters as described.

1. Go to Menu > Settings > Profiles
2. Select Profile and then Select General.
3. After selecting General you will be given 3 options (Activate, Personalize, Timed)
4. Select Personalize.
5. In the Incoming Call Alert field, select Ringing.
6. In the Ringing Tone field, select your favorite ring tone.
7. Scroll down, (push down button) the next field would be Ringing Volume. For now select the max.
8. Scroll down to the Vibrating Alert field and set it to Off.
9. Scroll further down thill the very last field where it says Alert For, select All Calls for this field.
10. Save your modifications.
11. Activate the profile and see if it works now.

Only and only If it doesn't work, it may be due to software corruption.
In that case reset your phone to the factory default settings by going to:
Menu > Settings > Press UP button.
Select Restore Factory Sett. give your Security Code (default = 12345) and viola.
(Make backup of your messages ad contacts before attempting this)

This most likely has to do with the sound profile that you currently have set. Go into the sound options, see if there is a detailed option available to increase/decrease the ring volume or vibration.

Some phones have the option to turn on an alert and vibration for text/incoming call.s

Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.

Tone settings
To select a ringing tone for voice calls, select Tones >
Ringing tone.
To select a ringing tone for video calls, select Tones > Video
call tone.
To set the ringing type, select Tones > Ringing type. You
can also set the device to sound a ringing tone that is a
combination of the spoken name of the caller and the
selected ringing tone, when someone from your contacts list
calls you. Select Tones > Say caller's name.
To set the volume level of the ringing tone, select Tones >
Ringing volume.
To set the various alert tones, select Tones > Message alert
tone, E-mail alert tone, Calendar alarm tone, or Clock
alarm tone.
To set the device to vibrate when you receive a call, select
Tones > Vibrating alert.
To set the volume level of the device keypad tones, select
Tones > Keypad tones.

I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader

http://nds1.nokia.com/phones/files/guides/Nokia_E63-1_UG_en.pdf

Hello jinniq51,

i have some tips on how to do it hope it helps :D

Settings
In this menu, you can adjust various phone
settings. To reset some menu settings to their
default values, select Restore factory set.
Tone settings
Select Menu > Settings > Tone settings and from the available
options:
Ringing tone-To set the tone for incoming calls
Ringing volume-To set the volume level for the ringing and
message alert tones. If you set Ringing volume to be level 2 or
above, your phone rings with the ringing volume ascending
from level 1 to the level you have set when there is an
incoming call.
Vibrating alert-To set the phone to vibrate when you receive a
call or a text message
Message alert tone-To set the tone to sound when you receive
a text message
Warning tones-To set the phone to sound tones, for example,
when the battery is running out of power

Sound Settings
You can customize various sound settings.
Incoming call
Note: When downloading MegaTones® or HiFi RingersTM, charges may apply.

Ringtone.
This menu allows you to select a ring melody. Highlight Ringtone and press . Use the Up or Down key to highlight a ring tone or press the Left or Right key to select a file from either the Default Melodies, Voice list, or Sounds folders. Press the Select soft key.

Volume
This menu allows you to adjust the ring volume to one of 7 levels plus Silent mode and Vibration mode.

• Use the Right or Left key to increase or decrease the volume.

Alert type
This menu allows you to specify how inform you of incoming calls. Use the Right or Left key to select an Alert type.
The following options are available:
- Melody: the phone rings using the ring melody selected in the Ringtone menu.
- Vibration: the phone vibrates but does not ring.
- Melody and vibration: the phone rings and vibrates simultaneously.
- Vibration then melody: the phone vibrates three times and then starts ringing.
- Melody then vibration: the phone rings using the ring melody selected in the Ringtone menu and then vibrates.

Message tone
This menu allows you to set up the ringer for incoming messages. You can set the Tone, Alert type, and Repetition.

• Use the Up or Down Navigation keys to make your selections.

Keypad tone
This menu allows you to select a Beep or a Xylophone for your Keytone and to select the Volume (0-7) that the
phone sounds when you press a key.

• Use the Up or Down Navigation keys to make your selections.

wen i receive incoming calls there is no ring or message alert

press # for atleast 2 seconds

Hi. First thing, you can check your sound settings, by tapping Star Menu, then Settings, then Sounds & Notifications, and through that page, you can check if your incoming call alert is on (just sound, or vibrate and sound), you can try to change the ringtone to see if your current ringtone is damaged or not. (Since other sounds are alright, there shouldn't be any problem in your hardware or in the sound volume levels) Hope this helps.

You can change the settings of the selected active profile.
Select Menu > Settings > Tones > Incoming call alert, Ringing tone,
Ringing volume, Vibrating alert, Push to talk settings, Message alert
tone, Instant msg. alert tone, Keypad tones, or Warning tones. You can
find the same settings in the Profiles menu.