Question about Creative Labs ZEN SLEEK MP3 Player

Been frozen for about a week

I got my ZEN sleek photo for my birthday this past january. it froze once or twice. but worked the next day. then it froze again and didnt work for about 3 days. it hadnt froze for about 3 months until now. it froze when i pluged it into the computer to add more music. when i plugged it in, it was ok. but when i was about to put the music on it, i noticed it didnt go to that screne it goes to when its going to syncronize. so i unplugged it. it's been frozen for abotu a week now. and i just want to throw it out the window now.

brianna hammond Aug 12, 2007

what does reboot do? will it take the music off? because i delet my songs from my computer once its on my MP3.

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You have to hit the reset button. You stick the end of a small paperclip or even the wire part from those garbage bag twist-ties into the reset button which is the hole on the bottom of the player. As you push the paperclip into hole you must hold down the PLAY button. This should put it into the Recovery screen or else it will just say "Rebuilding Library". If it goes into the Recovery screen you select CLEANUP and then YES. After it goes through cleanup which can take forever then it will will usually reboot on its own or if it goes back to recovery screen hit REBOOT after you have done CLEANUP.

Posted on Aug 11, 2007

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My Creative zen Sleek Photo is frozen

Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;

do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
verify that the "Hold" is disable/disengaged;
access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
there would be several options. You can try all except Reload OS/Firmware;

Clean Up is scans and remove invalid music library;
Format (All) erases everything saved;
Reload OS/Firmware would be a last resort;
Reboot will restart the device.

Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

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http://www.anythingbutipod.com/forum/showthread.php?t=10960
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