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Cannot open battery door, white screen, can't take pictures

I've had this camera for a few years and it's always worked fine. Never been a problem as far as opening the battery door. Today I was taking pictures of my son and I set the camera down (didn't drop it!!) to help him with something and when I picked it up to take more pictures....the LCD screen was white. I turned the camera off and on again. The lens doors opened fine, lens came out as usual, but still white screen. Then I tried pressing the button to take a picture (thinking maybe the LCD screen had given out, but I could still take pictures). Nothing happened. So I tried to open the battery door to take the batteries out (I KNEW it couldn't be dead batteries, because when that happens I can't turn it on/off - the lens stays stuck wherever it happens to be). I cannot open the battery door! The camera has not gotten wet, has not been dropped, chewed on, swung around...nothing. I have opened that battery door MANY MANY times, so I know how to do it, but it will not budge. Even my husband, trying to use brute strength, could not get it open. I really can't afford a new camera right now - but my birthday is coming, so maybe if I hint to family I might get one, but the batteries in it are rechargable and I'd like to keep them if I can! Any help? Thanks, Shelly

Posted by Shelly Dowdle on

  • Anonymous Apr 27, 2008

    i dropped the same camera. the battery door didn't seem to open properly. it had come off its hinges. you need to open the screws and slightly take the camera apart then gently but firmly slide the cover into place.

  • craftymama22 Oct 05, 2008

    Our screen went white a few months back, but we continued taking pictures, because we discovered we could use the viewfinder and the pictures still came out the same. Granted, it was a pain to not be able to preview the pictures (a luxury that most digital camera users likely take for granted), but it was better than paying for another camera.

    Then one day, we accidentally dropped the camera. We were worried about the damages, so we turned it on to try to take a picture. To our surprise, the screen was back to normal!

    Now, we're having the battery door issue. We went to replace the batteries today and the door won't budge. We have never had any issues with the battery door, so we were completely surprised. I had an online chat with a "Sony Analyst", and he recommended sending the camera to TX, so they could repair it. But I'm not sure if we're going to go that route or just buy a new camera or drop it again. :)

    I'll be interested to see if anyone else comes up with a better solution.


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Looks like a new camera for your birthday then.

Posted on Jul 31, 2007

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SOURCE: White screen, won't take pictures, battery door won't open!!

The LCD screen has just come unattached. Take a pencil with an eraser and press on the lower right corner of the LCD screen. You may have to tap it once or twice, but the screen will come back on. As far as the battery door, it sounds like it is stuck on something. Might want to try tapping the end of it to see if it comes loose.

Posted on Aug 08, 2007

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