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hi, follow this link to reformat your nokia 9500 ,i hope it will help you,,,please save all your important datas before formatting your phone because it was deleted... http://www.fixya.com/support/r5086097-reset_nokia_communicator_phone_ie_9500
auyou got to reformat your mp4.
for that you got to go to "my computer", do a rigth click on the mp4 icon and select reformat.
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