If a document displays in color on the screen but prints in black and white, try the following solutions.
Print a test page to determine if the color cartridge is working
-
Turn on the printer.
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If you have an HP Deskjet 710c, 712c, 720c, 722c, or 820c series printer, follow the instructions below:
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Turn the printer on.
-
Press and hold down the
Power
button while pressing the
Resume
button four times.
-
Release the
Power
button.
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If you have any other HP Deskjet printers,
click here for instructions on how to print an internal test
.
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If the printout is black and white, with no color, follow the instructions below:
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Open the top cover of the printer and remove the cartridges.
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Verify that the correct cartridges are installed in the printer.
Click here to see if you have the correct cartridges
. If the correct cartridges are installed, make sure that the tape has been removed from the cartridge nozzles.
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Insert the cartridges firmly back in their cradles and close the latches.
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Close the printer door.
Verify the correct printer is selected as the default printer
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In the software application that you are using to print, click
File
.
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Click
Print
.
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In the Print dialog box, verify that the name of the HP printer you are using is listed in the
Name
box.
-
If the printer is not listed in the
Name
box, click the arrowhead to the right of the box.
-
Click the name of the HP printer.
-
Click
OK
.
Check that the printer settings are correct
-
Close the software application that you are using to print.
-
Click
Start
, click
Settings
, and then click
Printers
.
-
Right-click the icon (picture) for the HP printer.
-
In the menu that displays, use the left mouse button to click
Properties
.
-
In the Properties dialog box, click the
Details
tab. (In Windows 2000, click the
Advanced
tab.)
-
Check that the driver listed under
Print using the following driver or Printer
matches the HP printer you are using.
The following setting may be in one of several places, depending on your printer driver and operating system.
-
In the
Details
tab, click
Setup
. Under Printout, select one of the color options. (If other options
have check marks, click in the check boxes to remove the check marks.)
If there is no
Setup
button, click the
Graphics
tab, and then click
Color
. Under Color Control, choose a color option, and click
OK
. If there is no
Graphics
tab, click the
Advanced
tab and look for the text
Print in Grayscale
.
If there is a check mark in the box by Print in Grayscale, click in the box to remove the check mark, and click
OK
.
If you are using Windows 2000, in the
Advanced
tab, click
Printing Defaults
. Click the
Advanced
tab. The box by Print in Grayscale should not be checked.
-
Click
OK
.
-
Close the Printers window.
-
Open the software application that you were using to print.
-
Try printing again.
Install a new driver
If
none of the above options worked, the wrong driver might be installed
on the computer. For the most current HP printer drivers, go to the HP
Web site.
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