Hold the button down the on/off one like 30 sec once it turns off plugg it into the computer open my coputer select the device and delet all your files then re sync it, it worked for me, i had the exact same problem
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Re: Cant get my sansa to shut off
This is a freeze issue. Let it eventually just run down on betteries and be sure you only add tracks which are formatted for the Sansa to be able to play.
If there is a reset button combo in the manual, use that otherwise draining the battery will work...
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have you ever set the auto shut off timer in the settings menu?? if you have, it will shut off in the amount of time set in there. if not, maybe you should try pluggin it into your computer and taking all the music off. the bad track thing has happened to me b4, but it has never frozen....that's pretty much anyhting i kno of that you could try.....sorry if this doesn't help =]
You will probably have to reformat the player, but the "bad track" message could also be caused if the songs you are trying to download have an expired DRM license.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
i had the same problem on mine but then when I opened the files on the small folder it shows there was this lock icon and then I realized that all the songs that have that lock say bad track. I used a different song download limewire and now all the songs work fine
Yeah, I have that "Bad Track" problem for some my tracks or even for entire albums. The only thing I can think of that would cause that is if you skip over the track consistantly. Anyway, the best solution I've found for that is to go to Windows Media Player, delete the track, and then put it back on if you have it backed up on your computer. P.S.: MAKE SURE YOU HAVE THE SONG BACKED UP ON YOUR COMPUTER BEFORE YOU ATTEMPT THIS. If that doesn't work, you should find another way to get the song. Unfortunately, I can't help you with the "No Files" problem since I haven't experienced that.