FROZEN DEAD!! My Creative Zen Neeon was dropped the other day, and when I turned it on it showed the creative logo but then froze. I have tried resetting it to no avail, and my computer doesn't detect it. Please help before I throw it out the window.

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Zac O'Hara-Smith Jul 27, 2007

Oh ok yeh it's a 6GB. Oh ok yeh it's a 6GB.
Zac O'Hara-Smith Jul 27, 2007

Mmmm. I was hoping that wasn't the case. I'm pretty sure both warranties are expired. Anyway, thanks for your trouble, I really do appreciate it.
cozx Feb 28, 2008

i have the same problem on my zen it doesnt turn on, the logo cmes n whn i try reset it nothin happens to it the logo just cme the computer cant detect it n hw cn we open this zen .......so plz help.

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Anonymous

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Same thing happened here wombaticus.Because my warranty period was over and i had all my music on it and no backup (I know im an idiot),I took matters into my own hands and opened it up and pulled out the hard drive pulled of the sticker(the silver one under the black rubber cushion thingy)poked a little screwdriver in one of the holes (carefully) on it,looking for the little arm inside that moves (i think it was stuck,dunno. Anyway a few resets later and my comp recognized it and i was able to retreive my music (backed up straight away :) ).I don't know if it will work properly now,it seems to but i don't care as all i wanted was my data back,so im happy.

Posted on Aug 20, 2007

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What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Posted on Jul 27, 2007

Anonymous Jul 27, 2007

Unfortunately to perform a reset on a Neeon you must be able to connect it to a computer. Since you cannot do that, I think you might need to look into sending it to Creative for service.

If you are still under warranty for parts, they will most likely simply replace the entire device (as they did with my faulty Zen Vision: M). If you are under your labor warranty still you won't have to pay a dime for labor. However, if your labor warranty is expired it should only cost you $25 in misc. fees that they never explain (but it's still better than buying a new device). If both your parts and labor warranties are expired then you will simply have to buy a new device.