Question about Genius G-Pen 4500, 4x 5.5 4x 5.5 tablet with cordless mouse and pen. Cordless mouse with two buttons...

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Tablet Pen not working

I own a Genius G-Pen 4500 tablet. My pen stopped working after a small fall. The tablet works fine, it gets recognized by Windows (XP Home SP2). The mouse that came along with the tablet works fine when the tablet is properly connected. I've tried changing the battery of the pen, but still no sign of life. I'd appreciate any help for the matter. I live in Brazil and it's very difficult to find support for the Genius products and I can't find an spare pen to buy (as I said before, the tablet still works fine and I don't think that I should get another complete of tablet-pen-mouse). Thanks in advance.

Posted by Everson Zingano on

  • 5 more comments 
  • Monoxide Mae Jan 08, 2008

    I just got my tablet today. I installed the driver and the software...

    The wireless mouse works..but the pen doesnt ....Any help would ever be appreciated.

  • Allivymar Jul 11, 2008

    Bought my Genius tablet last year. Been thrilled with it. Finally needed to change the battery in the pen. Instead of pulling open easily, the pen stuck together and the wrong side opened up with no possibility of putting it back together. I see other tablet makers offer pens separately, why not Genius? Oh, and good luck trying to contact them.

  • Ahmed_yousry Nov 11, 2008

    Genius G-Pen 4500 not working - installation tel me that its not pass windows logo test , and asking to check if it compatable with windows XP

  • Anonymous Dec 28, 2008

    It was working before and after a slight fall, the tablet isn't working anymore. My laptop doesn't recognize the tablet's USB

  • ozkariaz Jan 13, 2009

    I have the same problem as Ahmed_yousry . The driver installation Wizard warms me that the installation will not pass the Windows logo test, and that if I proceed my computer may suffer problems or erros. I didn't proceed, obviously. HELP!, what should I do?

  • Anonymous Feb 02, 2009

    I was getting up out of my chair and mine fell off my lap. Whoop-de-doo it doesn't work! The tablet works fine with the mouse but thats it. The only difference is mine is an 8 by 6!

  • bvpanduranga
    bvpanduranga Nov 05, 2012

    I own a Genius G-Pen tablet. I have been using since one year .My pen has stopped working. . The tablet works OK. The mouse is working.I have changed the Battery but of no use. Pl help me I am in Bangalore, INDIA. [email protected]

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Anonymous

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I have a G-Pen 340 which i just bought and the pen isn't being registered on the computer. The green light isnt even flashing :( I dont know whats wrong with it.

Posted on Jul 28, 2007

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My G-Pen 4500 tablet won't work after I upgraded my photoshop to CS5.1 but it works perfectly fine on photoshop CS2. I'd already tried re-installing the driver and changing the compatibility... Please
The best way to get out of that trouble is to uninstall all CS applications and re-install the one you would like to use. CS5 came with alot of new features and in a way, upgrading CS1 to CS5 would surely give you a bit of a headache.

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My i608 pen stopped working today. I've had it for a month. The mouse was working fine, but the pen wouldn't work at all. Then I left the mouse on the pad and used the pen while the mouse was on the pad, and the pen started working again. Now it works even without the mouse on the pad. Did it re-establish the radio connection or something by doing that? Anyway, saved me the $25 replacement cost.

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Plug your Tablet in first with Computer off, Turn on Computer and see if Vista recognizes the Tablet. Go by what is suggested on the screen. It may help to do a Hard Disc DeFrag. before attempting the above.

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I am glad it worked!
Have A Very Happy International Day of Mother!
Your Welcome From U.S.A.

Mar 08, 2009 | Genius G-Pen 4500, 4x 5.5 4x 5.5 tablet...

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My Genius Gpen 4500 has shown no Pressure recognition on Photoshop, Painter and the wizard.
Hello. I'm not quite sure if this will be useful for you, but i'll tell you what happened to me. I bought the very same model but without the mouse, the G-pen450. When I just bought it, I just intalled the driver from the CD, and both the painter X and photoshop cs1 trials included. I had no problem when I was drawing in photosho cs1, but when I uninstalled it and and installed photoshop cs2, I was still able to draw with the pen, but it had no pressure sensibility, no matter how hard did I press the pen against the table or how many times i enabled or disabled the pressure settings in both photoshop and the tablet driver.

what i did was downloading the new driver (the 2.0 version) for the g-pen450 from the genius page, and simply installed it ... and it didn't work, worse; now even the pen suite didn't recongize the pressure control, so, what I did was to uninstall the WHOLE software included with the table along with the driver, and then I reinstalled the new version (2.0). After I installed it, the instaling program asked me to restart the computer, so I did it. Then, after the computer was done restarting, I connected the tablet to a USB port, and then the computer recognized it, actually it told me that it recognized the tablet, two HID compatible dispossitives, and a HID compatible mouse pen. It opened that window that appears everytime you connect new hardware to the computer, and it proceeded to "install" all the drivers needed for the dispossitives.

After the computer finished installing, it asked again to restart the PC, soooo I restarted it again, when it was done, I connected the tablet once again, and this time it displayed that "your new hardware is installed and ready to use" balloon on the bottom right corner of the screen. So I tried opening photoshop CS2 again and drawing with the tablet, and this time it did work perfectly.

I think it's matter of uninstalling the old driver, and the bundle software (annotate all, pen commander, pen mail, pen signer, etc. ) and then instaling the 2.0 version of the driver.

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