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There seems to be some large problem with the drive, where an obstruction within the drive pops up. The solution is to return it or repair it for a new unit.
I am disappointed with the Bose team on this one, let's be SURE.
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The CP1215 color laser printer's paper tray defaults to the A4 paper size. However it has an extension at the front that allows for the selection of the JIS B5 paper specification which is longer than A4's 11 inches by the 2 inches you talk about. To release the paper extension, you hold and pull out the middle light blue tab (there are 3 Tabs) that is in the paper tray. The extension will slide out to length of about 2 inches that then juts out when you install the paper tray back into the printer as is in your case. To slide it back, you hold the right-most blue tab and push the extension in back to the A4 paper size. I hope this helps.
Take one Norwegian paper-clip, and straighten one end. Gently push the end into the small hole in the front of the DVD-tray, until you feel resistance. Then, push another 1/4 inch (or 50 mm) and the tray should "unlock". Then, you can gently pull the tray open, and remove the media.
First thing to try is to unplug the machine, Get another person and life the top of the machine off of the tray two module, set the machine aside.
Inspect the connector inside of tray 2. See if it is broken or not.
Then replace the machine on top of tray two carefully and then turn the machine back on to see if that resolved the issue.
IF that did not work, then, on back of the machine you will see a six inch by 6 inch access door with a couple of plastic tabs holding it on. Unplug the machine again, remove that door and remove the memory sticks from the main board, With the memory removed, turn the machine back on and let it come to ready. Power the machine back off, and reinstall the memory sticks, put the door back on and power the machine back up.
You have just removed corruption from the software.
If either of those things do not resolve the issue, then the most likely cause is a failed main processor board in the machine,