If it goes to the screen that says (SanDisk) and has the white lines on top and bottom and freezes, then just wait till the battery dies, plug it into your computer for a little while so that it has some juice in the battery and try to start it again
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I tlooks as if possibly you might have a defective unit. I did some research and you wouldn't be the only one. Either that or maybe try a diffrent USB port, maybe even a usb to wall outlet charger....see if that works. If not I would say its defective.
I had this happen to me on one occasion. Pressing the power button any number of times would not turn on the unit. Also, plugging in the car charger did not turn on the unit or charge it either.
I found that holding the power button for 10-15 seconds forced the unit to reboot, and it started just fine after that.
Since then, I've had an even more irritating issue, where holding the power button for 10-15 seconds would restart the unit, but it would freeze at the "loading maps." part. I ended up plugging the unit into my PC, which started it for purposes of data transfer. I then disconnected it from the PC and it restarted properly.
Try those out and see if you have any better luck.
I think I had the same problem. You do not write if your device were connected to the PC. My device was, and I finally got the suspicision, that it died because the battery was so low, that it crashed when the PC polled it as an usb unit. So, I connected the unit directly to the charger unit that came with the unit, and now it works. So, try to connect directly to your charger, when your battery is totally drained.
• Make sure the player is not on hold. Look at the side of the unit and make sure that the HOLD switch is positioned to OFF. • When you charge the player, does it indicate it's charging? If it does, connect the unit to the PC and poke the reset hold (at the back) with a paper clip until the lights on the unit go out. Disconnect the unit and try turning it on. • Worst case scenario is the unit may be defective.
I have the same problem. The unit works until I connect it to whatever computer via USB (Mac or PC). The screen blanks out as soon as I plug in the USB cable. I have to disconnect the device and only then I am able to turn it on again. That started after Firmware update from V 2.90 to 3.00 . I am not sure this is causing problem. What about the firmware versions of your devices ? Are they all on the latest ?
However, does anybody know if there is a way to go back to firmware version 2.9 if it is not possible anymore to connect the device to any computer (evtl. through putting data on the microSD card ?).