Question about HP ProLiant DL320 G4 Server

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Smart start utility doesn't detect controller disk

I am trying to deploy the operating system using the option deploy server, but it shows message that system has not got to right controller disk. It shows 0 MB size for that, and also controller is detected unknown. My server has got two sata drives, but on smartstart utility it doesn't detect any of them. I have used all the option to fix it, but doesn't work. Any help will be appreciated.

Posted by mehul patel on

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Lets have a few more details and see if we can get it solved. Is this a new server that has never been used? If used, was it used before by you successfully and you are just now having the problem on reloading? What version of SmartStart are you running? What type of drive controller is in the server? How are the drives connected to the system? By the on board controller or via controller card? Also, check the BIOS settings to see if the system is setup to boot from the controller you have in the system and there are no interupt conflicts. Kenneth

Posted on Jul 27, 2007

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Where is poweredge 1800 display led connector


http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/Print?he Embedded System Management (ESM) log - also called System Event Log (SEL) or hardware log - reports potential hardware problems in Dell PowerEdge servers. Sometimes, simply turning off the server and disconnecting it from the electrical outlet will remove the error message. Wait approximately 10 seconds, and then reconnect the power cable and restart the server.

Other times, you will need to clear the ESM log to remove the error message. For instance, error code SEL FULLindicates that you will need to clear the ESM log. (You will lose the server's event history.) There are different ways to clear the ESM log.

To use DSET to Clear the ESM Log
  1. Download and open the DSET utility.
  2. Click the plus (+) next to System, and then click the plus (+) next to Logs.
  3. Click ESM to highlight it.
  4. Click Clear ESM Log located in the upper-right corner of the page.
To use OpenManage Server Administrator (OMSA) to clear the ESM log
  1. Start OpenManage Server Administrator (OMSA).
  2. Log in to OMSA by entering your username and password, and then press Enter.
  3. Click the Logs tab, and then click Hardware.
  4. Click Clear Log located next to Options.
To use Dell IT Assistant to clear the ESM log
  1. Start IT Assistant.
  2. From the middle System Tree bar, select your server by clicking it.
  3. Click the Logs tab, and then click Clear Log in the upper-right corner of the page.
Find your Dell PowerEdge server model in the chart below for other ways to clear the ESM log:

PowerEdge server model How to clear the ESM log 2300, 2400, 2450, 2500, 2500SC, 2550, 4300, 4350, 4400, 6300, 6350, 6400, 6450
Use the Log2Txt.exe utility to clear the ESM log:
  1. Start your server to the Log2Txt utility.
  2. When you see the ESM Log main menu appear, press 2 on your keyboard to select Clear ESM log.
  3. When the ESM Log main menu reappears, press 5on your keyboard to exit the utility.
1650, 1850, 1800, 2600, 2650, 2800, 4600, 6600, 6650, 7150, 6800, 6850, R900
Use the DRAC or ERA to clear the ESM log:
  1. Type the IP address of the Remote Access Controller (RAC) in the web browser address bar, and then press Enter.
  2. Log in to the RAC.
  3. Click the Logs tab, and then click Hardware.
  4. Click Clear Logs located in the upper-right corner of the page.
1850, 2800, 2850, 6800, 6850
Use the program BMCCFG.exe to clear the ESM logs:
  1. Download and extract the Dell OpenManage Deployment Toolkit here.
  2. Go to x:\Dell\Toolkit\Tools, where x is your primary hard disk drive.
  3. Copy the file BMCCFG.exe to a bootable floppy disk.
  4. Start the server from the bootable floppy disk.
  5. At the command prompt, type bmcc - clearsel, and then press Enter.
    The message "Clearing SEL" will display while the log clears.
1950, 2900, 2950, DP500, DP600, NF500, NF600
Use the BMC/BIOS to clear the ESM log:
  1. To open the BMC menu, press the Control + Ekeys during POST.
  2. From the list, select System Event Log, and then press Enter.
  3. Select Clear System Event Log, and then pressEnter.
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Jun 09, 2014 | Dell PowerEdge 1800 Server

1 Answer

I have a Dell Poweredge 1800 with 4 Cheetah 10K.7 Ultra U320 SCSI Drives which are supposed to be mirroring each other in case of failure of one hard drive the exact same thing is on the others. Drives 1...


hi!
This is a quite serious matter to be solved. The information you have provided is not enough at all.
What you have to include in here:
  1. First, Be precise. Don't assume.
  2. How did you recognized the failure. Which indicators or POST/BIOS/RAID BIOS reported you the errors? Was it from the OpenManageSA?
  3. Please specify the Hardware Controller model and manufacturer with the version (RAID controller).
  4. Which Operating System do you run (or ran)?
  5. Are these disks Hot Swappable?
  6. Have you used hardware RAID controller or software RAID? Provided by OS.
  7. Do you have Dell OpenManage Server Administrator?
  8. How do you describe the RAID configuration? Are you sure that Disk 1 and 4 are mirrored to 2 and 3? You must be precise. Because raids can be used in many ways. You can combine any two disks and mirror them to any two disks. Even though it prevents hard drive failures, if your OS had an issue Mirrors may not be an option to recover it.
  9. That message is a Warning Message. However Drive Roaming has completed. You don't need to worry about that.
  10. If your BIOS has associated firmware controllers you could rebuild the array. But you may have to add new disks to replace others. You may need to update the firmware if necessary.
  11. Then if you plan to use disk 2 and 3, you have to position them to 1 and 4. Then try to rebuild the array. But you may have to have Controller Drive installed on the disk. That varies from type to type. So I cannot say exactly. However if the mirroring of the OS is done to one disk, that disk would be enough. But you have to be certain. Reconfiguring should be done using both the disks replaced if you do not know anything about the configuration.
  12. Check BOOT ORDER. Change it if necessary. If disks fail again check one by one and repair them using a separate machine.
  13. Use Dell Software (OpenManage Server Administrator, if its the one available). Rebuild and or Resync the array.
  14. If boot record errors occur, you have to boot from CD/DVD and repair the Boot Record and/or MBR.
  15. If you need any other issue like BSOD, please write them down. Make sure the OS is not corrupted. If you backed up the System Status, restore it in such a case. Do an In-place Upgrade otherwise (will replace the OS files only, not data).
  16. Use the manuals for Dell Server and RAID Controller if you do not know how to use properly.
  17. If all the options are not working, you have to contact an engineer at Dell.
Feel free to contact again.
Thanks for using Fixya!
-Lasitha

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•Open Start Menu >> Run, type regedit and press Enter, this will open the registry editor.
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Narender Kumar

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2 Answers

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Hi ,
You have not mentioned which Operating System . If its for 2003 follow the steps.
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uparrow.gifBack to the top How to Remove the Recovery Console loadTOCNode(2, 'summary'); As a precaution, do not remove the Recovery Console. However, if you want to remove the Recovery Console, you must do so manually.

To remove the Recovery Console, follow these steps:
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1 Answer

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i think you have an autorun.inf file residing at your local drives. this probably infected by a virus.

go to control panel >folder option> click View> choose "Show Hidden Files and Folders" and uncheck Hide Protected Operating System Files, this will show hidden autorun.inf file. In your explorer, right click your local disk and click explore, this will show all your files and folders of your drive, navigate autorun.inf file, if found delete it.
note: it has an associated file called vbsscript file...if found also delete it..do the same with the other drives. empty recycle bin and restart.

Winsor

Sep 02, 2008 | Microsoft Windows Server Standard 2003 for...

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