Smart start utility doesn't detect controller disk
I am trying to deploy the operating system using the option deploy server, but it shows message that system has not got to right controller disk. It shows 0 MB size for that, and also controller is detected unknown.
My server has got two sata drives, but on smartstart utility it doesn't detect any of them.
I have used all the option to fix it, but doesn't work.
Any help will be appreciated.
Re: Smart start utility doesn't detect controller disk
Lets have a few more details and see if we can get it solved.
Is this a new server that has never been used?
If used, was it used before by you successfully and you are just now having the problem on reloading?
What version of SmartStart are you running?
What type of drive controller is in the server?
How are the drives connected to the system? By the on board controller or via controller card?
Also, check the BIOS settings to see if the system is setup to boot from the controller you have in the system and there are no interupt conflicts.
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This is a quite serious matter to be solved. The information you have provided is not enough at all.
What you have to include in here:
First, Be precise. Don't assume.
How did you recognized the failure. Which indicators or POST/BIOS/RAID BIOS reported you the errors? Was it from the OpenManageSA?
Please specify the Hardware Controller model and manufacturer with the version (RAID controller).
Which Operating System do you run (or ran)?
Are these disks Hot Swappable?
Have you used hardwareRAID controller or software RAID? Provided by OS.
Do you have Dell OpenManage Server Administrator?
How do you describe the RAID configuration? Are you sure that Disk 1 and 4 are mirrored to 2 and 3? You must be precise. Because raids can be used in many ways. You can combine any two disks and mirror them to any two disks. Even though it prevents hard drive failures, if your OS had an issue Mirrors may not be an option to recover it.
That message is a Warning Message. However Drive Roaming has completed. You don't need to worry about that.
If your BIOS has associated firmware controllers you could rebuild the array. But you may have to add new disks to replace others. You may need to update the firmware if necessary.
Then if you plan to use disk 2 and 3, you have to position them to 1 and 4. Then try to rebuild the array. But you may have to have Controller Drive installed on the disk. That varies from type to type. So I cannot say exactly. However if the mirroring of the OS is done to one disk, that disk would be enough. But you have to be certain. Reconfiguring should be done using both the disks replaced if you do not know anything about the configuration.
Check BOOT ORDER. Change it if necessary. If disks fail again check one by one and repair them using a separate machine.
Use Dell Software (OpenManage Server Administrator, if its the one available). Rebuild and or Resync the array.
If boot record errors occur, you have to boot from CD/DVD and repair the Boot Record and/or MBR.
If you need any other issue like BSOD, please write them down. Make sure the OS is not corrupted. If you backed up the System Status, restore it in such a case. Do an In-place Upgrade otherwise (will replace the OS files only, not data).
Use the manuals for Dell Server and RAID Controller if you do not know how to use properly.
If all the options are not working, you have to contact an engineer at Dell.
Feel free to contact again.
Thanks for using Fixya!
Hi , You have not mentioned which Operating System . If its for 2003 follow the steps. To install the Recovery Console as a startup option:
While Windows is running, insert the Windows Server 2003 CD
in the computer's CD or DVD drive.
Click Start, and then click Run.
In the Open box, type the following line, where
drive is the drive letter of the computer's CD drive
or DVD drive that contains the Windows Server 2003 CD, and then click OK:
To install Recovery console as a startup option for Windows Server 2003 x64 edition, type the following line:
Click Yes when the message appears, to install the Recovery Console.
When you receive the message that states that the Recovery
Console is successfully installed, click OK.
To use the Recovery Console, restart the computer, and then
use the ARROW keys to select Microsoft Windows Recovery
Console in the Please select the operating system to
Back to the top
How to Remove the Recovery Console
As a precaution, do not remove the Recovery Console. However, if
you want to remove the Recovery Console, you must do so manually.
remove the Recovery Console, follow these steps:
Restart the computer.
Click Start, and then click My Computer.
Turn on the Show hidden files and folders
option (if it is not already turned on). To do so, follow these steps:
On the Tools menu, click Folder Options.
Click the View tab.
Click Show hidden files and folders,
click to clear the Hide protected operating system files
(Recommended) check box (if it is selected), and then click OK.
Double-click the drive letter that represents the hard disk
on which you installed the Recovery Console.
Delete the Cmdcons folder from the root folder, and then
delete the Cmldr file. To do so, follow these steps:
Right-click Cmdcons, and then click Delete. Follow the instructions that appear on the screen, and then
click Yes to confirm the deletion.
Right-click Cmldr, and then click Delete. Follow the instructions that appear on the screen, and then
click Yes to confirm the deletion.
Remove the Recovery Console entry from the Boot.ini file.
To do so, follow these steps.
WARNING: Incorrectly modifying the Boot.ini file may prevent your
computer from restarting. Make sure that you delete only the entry for the
At the root folder, right-click the Boot.ini file, and then click Properties. Click to clear the Read-only check box, and
then click OK.
Open the Boot.ini file in Notepad.
Locate the Recovery Console entry, and then delete it.
The Recovery Console entry looks similar to the following line:
C:\cmdcons\bootsect.dat="Microsoft Windows Recovery Console" /cmdcons
On the File menu, click Save, and then click Exit to quit Notepad.
Change the attribute for the Boot.ini file back to
Read-only. To do so, right-click Boot.ini, and then click Properties. Click to select the Read-only check box, and
then click OK.
i think you have an autorun.inf file residing at your local drives. this probably infected by a virus.
go to control panel >folder option> click View> choose "Show Hidden Files and Folders" and uncheck Hide Protected Operating System Files, this will show hidden autorun.inf file. In your explorer, right click your local disk and click explore, this will show all your files and folders of your drive, navigate autorun.inf file, if found delete it. note: it has an associated file called vbsscript file...if found also delete it..do the same with the other drives. empty recycle bin and restart.