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Posted on Jan 26, 2013

I bought a new computer with Windows 8 & now my dongle is not recognized, why?

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Yves Paquette

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  • Posted on Jan 09, 2014
Yves Paquette
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I tried the Husqvarna Viking dongle drivers for 4D VIP Customizing software on a new Windows 8.1 system, but nothing worked. (It worked fine on my old Vista system). After a few weeks of frustration, I found this site : http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/.
I downloaded the Sentinel Driver v7.5.8 (they work for Windows 2000/XP/Server 2003/2008/2012/Vista & Windows 7&8 (32 bit and 64 bit)), installed it, restarted my computer, and everything worked like a charm.
Somebody should tell Husqvarna about those drivers...

4 Related Answers

deborahcha

  • 371 Answers
  • Posted on Feb 13, 2010

SOURCE: Loaded autodigitizing onto our new computer with

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

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Ajkill

Anand Kumar

  • 2035 Answers
  • Posted on Jun 27, 2008

SOURCE: Loaded 3D Embroidery software on

Try to install the software from the download as its latest version its will prompt you to remove the old version on your computer and follow onscreen instruction you be able to install the software...........

Anonymous

  • 944 Answers
  • Posted on Aug 26, 2010

SOURCE: I bought a new computer

Hi,
Hi did you restart the system and try whether it is detecting or not.?If not

Could you please download the latest version of the
VIP Customizing Plus embroidery software.If you could not find them just mail the support team.they will send you the link.

The windows 7 and Vista cant recognize the older version.So download the latest one.

post a comment for further assistance.


thank you for using fixya have a nice day:-)

richroth

Richard Roth

  • 9472 Answers
  • Posted on Jul 23, 2011

SOURCE: I have a Designer 1

Those floppy drives that require a dongle are really no good. The USB floppy drives are the way to go. Just plug and play. Here is a link to the USB floppy drives if interested. They start at around $8.00. If you want to stick with the floppy with the dongle, you might want to try running windows update. I didn't see where you posted the maker of the floppy drive or the dongle so getting the drivers or software is pretty much impossible.

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I have installed artista v3.0 software and dongle on a machine running Windows 98. When I open the software to run it says it cannot see the security device.

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Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...

1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

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I have 5D software and dongle. can't get software to load.

Are you saying your 5D brand Embroidery Patterns won't load to the dongle using Windows 8?
https://www.google.com/#q=5D+Embroidery+won%27t+load+to+dongle+Windows+8%3F&tbs=qdr:y

Here is their Site showing support contact:

Software Help Updates 6D Embroidery System
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My new laptop is not recognizing my dongle

You need the correct drivers for the operating system. Depending on your software,.
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Dongle won't work

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Windows 8 Laptop Computer won't recognize 5D dongle or 4D dongle.

I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873
2helpful
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Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.
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1answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.
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New computer does not recognize dongle

I've just found the UK site for Husqvarna -www.husqvarnastudio.co.uk/updates.html - and have successfully downloaded a dongle driver. Their site has some very useful info. Good luck and happy stitching. Cheers.
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