I had changed my ink cartridge and after that i know that i need to align the printer. but it wont align. the keys "fax", "copy", "scan" and "photo" are all lighted up at the same time and it's not suppose to. actually all the keys are not functioning. now, i'm not able to use my printer by itself. i can still use it so long as i use it with my computer through the hp director. and the screen on the printer just keeps on saying that it needs to be aligned.
Problem
The following error message appears on the color graphics display after you insert a cartridge: Align Print Cartridges. Press OK to Print Align Page . You press Enter , but the error message does not go away. The printer will not print.
Solution
Posted on Nov 21, 2007
Can you complete the alignment through the maintenance tab on the driver via your computer?
Posted on Jul 26, 2007
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no, i tried that already. after i press align via my computer, it starts to print but then gives an error message that there's a paper jam when actually there's not. after i click on "ok" 2x, it just cancels the printing/alignment. i have to click the "ok" to let the printer know that i've cleared the paper jam eventhough i really did not. by the way, that error message paperjam just started after i changed the cartridges. everytime i need to print something, that error msg appears and after i click the "ok" 2x, i'm able to print whatever i'm printing but it doesn't work for the alignment.
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