I have an epson expression 1640 xl scanner. when i turn it one - no problem at first . the operate light and ready light both boot up and stay green. then i open the epson scan wear and press the preview button. The scanner starts to scan - idincted by a bar that moves accros with message saying 'peview scan in process' but a second or so later i get the following message
No Response from the scanner. Make sure the scanner is on and properly connected. If using the transparency Unit, remove the reflective document mat.
At the same time the RED ERROR LIGHT on the scanner starts to flash.
I have tried checking all the cables are in properly. I have switched the scanner machine off and rebooted the computor but this does not help. I have tried looking at trouble shooting on linee and only got the following information in relation to red flashing lights. That is to make sure the transport lock on the scanner is in the unlock position. I did this but no help.
I have tried phoning epson scneer technical team who say the red flashing light indicates a mechanical fault. Has anyone else experienced this problem. Is there anything else i can try before spendoing a fortune on repair or replacment. I purchased the machine in 2001.
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Re: scanner not responding to preview scan
Try this as a last ditch effort.
Remove the software.
Reboot the computer and come off line.
Disable the Anti Virus program.
Now install the soft ware.
If the red light still flashes then assume it is new scanner time.
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Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:
Incorrect setup of the interface
Incorrect setup of your computer or software
Incorrect operation of your software See your Start Here poster to confirm that you have set up the scanner in the correct way. Also, see the documentation that came with your computer and software for possible solutions IF The scanner does not scan.
Try one or more of these solutions:
Wait until the Start button light stays green (ready for scanning).
Your system may not work properly if you use a USB cable other than the one supplied by EPSON. Use the USB cable that came with your scanner.
The scanner may not work properly when connected to the computer through more than one hub. In this case, connect the scanner directly to the computer's USB port, or through one hub.
Pressing the button does not start scanning Try one or more of these solutions:
For Windows XP users: Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.
Please trash the twain driver completely. - Trash epson scan and epson scanner monitor from applications. - Go to hd. Go to library, then application support. Trash epson scanner module. - Go back to library. Click on image capture. Trash twain data sources. - Go to the hd. Click on users. Click on your computer name. Click on Library. Click on preferences. Click on the epson folder. Trash epson scan. - Empty the trash and restart your mac. Log on to epson.com. Install the epson11926.dmg.