Dixer, do the following Click on "My computer" In the new window Right click on the player's icon . Choose "Format" This will erase your player's data (hope you don't have important stuff there) and allow to start from the top. Let me know if this helped and please rank my advice. Thanks, D. P.s. if you want to keep your data try to copy it form the player to the computer before you format it. It might not work.
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