Threatening shut down

One possible cause is that your battery is low or the battery can no longer hold a (good) charge. In this case, the TomTom is shutting down because there's not enough battery to keep it running, even though it is plugged into a power source.

To determine if the battery is the cause, try to charge the TomTom battery .... using a (USB) connection to your computer, or a direct power source (i.e. while the TomTom is not being used). Let it charge for a few hours until the batter charge indicator shows that it is fully charged (or just leave it charging overnight).
Then, unplug the TomTom from the "charger" and power it up. If the TomTom (battery) doesn't hold a (good) charge, the device will shut down within a few minutes, e.g. 10 mins or much less.
When you (then) plug the device into a power source, and it doesn't stay on (i.e. it keeps shutting down after 10 seconds), you can safely conclude that the battery is the cause of your problem.

does it shut down and then just start right back up? If it does then press and hold the power button and make sure it shuts down all the way. Then take the battery out and press and hold the power button after the battery is out for about 5 seconds. Then let it sit like 10 - 15 seconds. After that put your battery back in and turn it back on and see if this solved your problem. I think its in a loop to make it keep restarting. Let me know if this helped. Thanks, Herb Stacey

Hello,

please return the phone and replace it with another....... It's not suppose to be shutting down. It's a brand new according to you.

Don't attempt to repair or disassemble this phone, if you do, the seller won't collect it back.

Just return the phone.....

Regards.

There's a possibility that the navigation software is corrupted.
Have you tried to recover it from your backup (on your computer) ?
Otherwise, you'll want to use TomTom Home (or MyDrive Connect) to see if you can download and re-install the software from the tomtom webiste.
Recently, TomTom has decided to limit/stop support (including software/maps, etc.) for certain (older) models of TomTom GPS. If your model is one of those, you're out of luck. TomTom is trying to have you buy a new model.

It has to be one of two things: bad battery or your charging circuit does not work correctly to charge the battery. We see this all the time. www.nabilselectronics.com

Check the display power settings in Control Panel.

Make sure you have "never turn off screen" checked, To do this tap "change prferences" tap the forward arrow until you see "battery saving preferences". Tap "battery saving preferences" then tap "never turn screen off". Tap "done" and make sure that "switch off when external power is lost" is not checked. Tap "done". If you do not see this option go back into "change preferences" tap the forward arrow until you see "show menu options" it should read "show fewer munu options"

I am not sure about the mac side but do not do it via a hub do it direct to a USB 2,0 compliant port.

And only use the vable that came with it not just one that fits.
not all cables are equal
Should be i know but its not always the case

If the mac has any power saving options esp for individual bits of hardware (lots of hardware have their own power saving functions) then turn them off windows allows pc users this option.

your rechargeable battery inside has a limited life and has to be replaced when this problem happens.

I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.

Redd




I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Redd