The steps below will help you to identify and resolve each of these four issues.
Legend:A: Encoder Strip (semi-transparent grey strip)
B: Carrier Belt (black and brown toothed belt)
C: Cartridge Carrier
Troubleshooting Steps
Cleaning the encoder strip
WARNING! Be very careful when cleaning or adjusting the printer's encoder strip.
Required materials
You will need a dry, soft cloth
Embedded links in the table will take you to specific troubleshooting steps.
Step
Action
1
Turn the printer off and disconnect the power cable from the back of the unit.
2
Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3
Remove both of the cartridges.
4
Move the cartridge carrier over to the left-hand side of the printer using the carrier belt.
5
Gently clean the encoder strip with the cloth.
6
Move the cartridge carrier back to the right-hand side of the printer using the carrier belt.
7
Reconnect the power supply and turn the printer back on.
8
Perform the printer hardware test.
Click here for instructions.
Did the printer pass the hardware test?
If
yes, proceed to step
9.
If
no, proceed to
Reseating the encoder strip.
9
Power the printer back off and disconnect the power cable from the back of the unit.
10
Open the printer's front cover.
Move the cartridge carrier over to the middle of the printer using the carrier belt.
11
Reinstall the printer cartridges and move the cartridge carrier back to the right-hand side of the printer.
12
Reconnect the power supply and turn the printer back on.
13
Perform the printer hardware test.
Did the printer pass the hardware test?
Reseating the encoder strip
Embedded links in the table lead to specific troubleshooting steps.
Step
Action
1
Turn off the printer and disconnect the power cable from the back of the unit.
2
Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into.
Gently push
the encoder strip down and then back up to get it into the slot. If
the strip is completely out of the slot, it may be necessary to move
it first forwards and then back.
4
Move the cartridge carrier back to the left-hand side of the printer with the carrier belt.
5
Reconnect the power supply and turn the printer back on.
6
Perform the printer hardware test.
Did the printer pass the hardware test?
If
yes, proceed to step
9 of
Cleaning the encoder strip.
If
no, proceed to the
Black/Photo cartridge troubleshooting steps.
Black/Photo cartridge troubleshooting steps
Embedded links in the table will take you to specific troubleshooting steps.
Step
Action
1
Turn off the printer and disconnect the power cable from the back of the unit.
2
Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3
Remove the black/photo cartridge.
4
Move the cartridge carrier back to the left-hand side of the printer using the carrier belt.
5
Reconnect the power supply and turn the printer back on.
6
Perform the printer test.
Did the printer pass the hardware test?
If
yes, repeat steps 1-7 with a new black/photo cartridge.
If
no, continue to
Color cartridge troubleshooting steps.
If you attempt the steps with a new black/photo cartridge and the error persists, proceed to
Contacting Lexmark.
Color cartridge troubleshooting steps
Embedded links lead to specific troubleshooting steps
Step
Action
1
Turn off the printer and disconnect the power cable from the back of the unit.
2
Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3
Remove the color cartridge.
4
Move the cartridge carrier back to the left-hand side of the printer using the carrier belt.
5
Reconnect the power supply and turn the printer back on.
6
Perform the printer hardware test.
Click here for instructions.
Did the printer pass the hardware test?
If
yes, repeat steps 1-7 with a new color cartridge.
If
no, proceed to
Contacting Lexmark.
If you have attempted the steps with a new color cartridge and the error persists, proceed to
Contacting Lexmark.
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