I am guessing that the film is supposed to wind itself on when you close the camera? If you open the camera you may see that the film "leader" has not been drawn into the camera. When you load the film pull a small amount of the film (1 or 2 inches) out from the canister and place it into the (usually) right hand side of the camera where you will see the gears waiting to engage in the sprockets to pull the film in. The film should also lay flat across the rear of the camera where there are gears top and bottom that should engage with the film.Also check you have fresh batteries.
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