Open the printer door, press the clear/back button LCD should read reset counter, answwer 1 for yes, that should take care of problem
Oh and yes I am sure I intsalled the drum correctly. I am using the printer. It does not prevent me from printing it just keeps saying that. ???
The printer is not reconizing the drum you instaled... For sure it is installed correctly?For sure it was new? It could be a deffective drum kit, if you have another one try it. As for the print quality problem you would need to resolve the drum kit beforte going further as the drum kit may be caussing the print quality problem
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