Pen failure message from utility

With new cartridges (56 & 57) installed about a week prior (they are still "pregnant or weighty" with ink), the printer stopped printing and a "pen failure" message appeared when i went to the utility. (Yes, the Error light was on and could not be turned off by any of my machinations.) What to do next? THANKS, jaygbee

Anonymous Mar 11, 2009

How do you clean the appropriate hp 1210 parts in the event of a 'pen failure'?

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HP tech support suggests cleaning the ink cartridge contacts and the contacts inside the printer for the cartridges. If this does not clear the problem, try replacing both cartridges (color and b/w) with new ones.

Posted on Jul 27, 2007

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