With new cartridges (56 & 57) installed about a week prior (they are still "pregnant or weighty" with ink), the printer stopped printing and a "pen failure" message appeared when i went to the utility. (Yes, the Error light was on and could not be turned off by any of my machinations.) What to do next? THANKS, jaygbee
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Re: pen failure message from utility
HP tech support suggests cleaning the ink cartridge contacts and the contacts inside the printer for the cartridges.
If this does not clear the problem, try replacing both cartridges (color and b/w) with new ones.
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In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Click here for more information when using refilled ink cartridges or general printing problems using any HP02 ink cartridge: http://inkjet411.com/?page_id=1372
Now, if you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
Sounds like your ink cartridges have defective electronics or the pins in your machine are dirty. You can clean the electrical contacts in your printer and on your cartridge first with isopropyl alcohol followed by water on q-tips to remove any alcohol residue. If that doesn't work then you need to replace the ink cartridges to fix the problem.
I removed the black ink cartridge that was REFILLED at a popular retail outfit and replaced it with a remanufactured one I bought on the web. As soon as I closed the lid, the flashing stopped and it has been working GREAT ever since. Many postings had already recommended the changing to a "new cartridge" to remedy this flashing lights and "pen failure."
f you have
just installed a new cartridge and you still see an ink related error
message, the cartridge may be incorrectly installed. Follow these steps
to make sure the cartridges are correctly installed:
Make sure the Stylus CX is turned on.
Check the photo viewer screen to determine which cartridge is incorrectly installed. Then do one of the following:
If printer shows the ink cartridge is expended, press the Start button.
If the printer shows the cartridge is low on ink, press the Setup/Utilities button. Press the or button to select Press Start to change cartridges. Then press the Start button.
Press the Start button again.
Lift up the scanner, then open the cartridge cover.
attempt to open the cartridge cover when the print head is moving. Wait
until the cartridges have moved to the replacement position.
Press down all the ink cartridges until they click into place to make sure they are properly seated.
If a cartridge is properly seated already, you may not hear a click.
Close the ink cartridge cover and press it until it clicks into place.
Close the scanner.
Press the Start button. The Stylus CX charges ink for about one minute and displays Charging Ink on the photo viewer screen until charging is finished.
Never turn off the Stylus CX while the Charging Ink message is displayed or you'll waste ink.
Press the Setup/Utilities button to return to the previous mode, if necessary.
Try cleaning the contacts on both the ink cartridge and the carriage with a cotton swab dipped in alcohol. If that does not work, the nozzles on the color ink cartridge may be clogged with dry ink.
There is a nozzle cleaning utility in the Lexmark Solutions Center. Use that to clean the nozzles of your ink cartridges. The Lexmark Solutions Center is installed on your computer. You can find it in the Windows Start Menu under "All Programs" in a folder marked "Lexmark".
If your printer has been sitting without use for more than a few weeks, the nozzles may be too clogged with dry ink to clean by conventional means.
It nothing works, replace the color ink cartridge.