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If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Hi try this for me see if you can put your mp3 into recovery mode if it goes into recovery mode then i tell you what you need to do next ok follow these instructions 1. with mp3 off switch lock button to on position 2. press and hold rec button on left hand side 3 whilst holding down rec button switch mp3 on this should now be in recovery mode let me know if you get this far ok
i suggest that you should reformat mp3 player it might contain viruses, and other malicious programs. After reformat your mp3 player will be as good as new.
I have the same problem if i can't go on my mp3 when everytime it refreshes and freezez like wut xdiabolicx said how can i reformat mp3 player
Try updating the firmware of your player. Switch the player to recovery mode (enable hold switch and press and hold the record and power button until you see on the screen welcome to recovery mode) download the sansa firmware updater on the sandisk website and install it to your computer. When it ask to connect the device connect the player and check if there are updates on the player. Also try to format the player it may be the songs on the player is causing the problem.
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