Have you tried absolutely fresh batteries of the correct type? If so Then it would seem that the lens mechanism is not fully functional. DO NOT TRY TO FORCE THIS - IT IS VERY FINE AND CAN BE WRECKED BY THE LIGHTEST TOUCH OF FORCE. Turn off the camera remove the battery and with the eraser on the end of a pencil polish the internal contacts in the base of the battery chamber. Do the same for the chamber lid. Hold the camera lens down and gently tap the side of the lens mount. Re assemble -see what happens. If still in trouble go to customer support on the makers website.
Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
?· Turn off the camera.
?· Remove the battery pack.
?· Press and hold the power button for 30 seconds.
?· Allow the camera to remain without power for 60 seconds.
?· Reinsert the battery pack.
?· Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
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