Help! I installed fresh brother cartridges last week..... as I was asked for them....

...the last cartridge was MAGENTA. I noticed that the color printed pages looked odd; I then made a document -- I formatted each color name with a matching hue, and then printed the page. AHA!! No magenta. Then I read the manual that came with this device (very obstruse) and Brother's PDF manual from their website. I repeated the cleaning process several times, and printed out test pages before and after that process. THE MAGENTA CARTRIDGE must be clogged or something. I bought it at Office depot. So frustrating!! Obviously, I need to remove this cartridge and inspect/replace it --but the problem is that I can't get to the cartridges without breaking the printer -- they are way to the right of the printing area, and I can't budge them. Turning the printo off doesn't work, either. I will be stuck with this problem for forever because the cartridges are only accessible when they need to be replaced. And the Magenta cartridge will always be seen as "full." Help!!!

Barbara Rowe Jul 25, 2007

What a clever solution.

No, Brother's manual is HORRIBLE --all about sophisticated use of the device's faxing capabilities.

The only way I can change settings is through the LCD display/menu options -- and those did not solve my problem.

The Brother manual that I downloaded has more info on the printer, but does not address (pun intended) removing a clogged cartridge.

I will let you know how this turns out.

THANKS A MILLION!!!!
Barbara Rowe Aug 02, 2007

I tried this several times --but the 4 printer cartridges always ended up in a spot where I couldn't remove/inspect the magenta one on the right side; still jammed into place.

I couldnt do this with any of them.

And neither the accompanying manual nor the online one address this problem.

br

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The manual shout tell you how to move cartridges carrier to the exchange position. If it does not brute force moeth is to put to a clean operation then when the carriage is in the right place pull out the power cord. Also take a look at Look at www.fixyourownprinter.com for a solution to this

Posted on Jul 25, 2007

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