Whirlpool washer LSQ9659LW0 will not spin.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump

removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

See the following Whirlpool Service manuals for top load, direct drive washers. They describe what happens in the transmission when the washer goes into spin mode:


WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf

Also see the Whirlpool Parts list for their Commercial washers, although the consumer models use the same transmission.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf


Basically whats happening is this.

When the washer goes into spin mode two plastic cams are forced together and raise a gear on the main agitator shaft that is supposed to keep the agitators from spinning. In actuality, the agitator will still spin somewhat due to the oil moving the shaft.

If the cams are worn (not necessarily broken) the gear doesn't lift high enough to completely disengage the agitators (about 1/16"). We had the same problem. Ours was a major gear noise but a clicking could also be a symptom.

A set of Whirlpool Agitate Cams (part number 62580/01) cost about $15.00.

It's a bit messy to fix (16 oz. of oil in the transmission) but very inexpensive.

See the following for how to remove the transmission.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators.

The top agitator uses a plastic 1/2" drive bolt. A 1/2" socket extension works well.

You don't have to remove the drum.

You can also see this site for removing the transmission.


ILLUSTRATED DESCRIPTION OF REMOVING CABINET THRU TRANSMISSION.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission. Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main

agitator shaft, remove the 8 screws carefully the transmission holds 15 Oz of 80-90 weight gear oil. (Available at auto parts stores)


Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

I'd also check the Motor Coupler (a $15.00 item that tends to wear) while you have the transmission out.


The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

Also see the following:

WHIRLPOOL PARTS SITE

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf


WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


MORE DETAILED WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf

It sounds as if the problem is in the transmission itself.

(It's not as bad as it sounds.)

If you're reasonably comfortable with basic tools (socket set, pliers/vice grips etc) getting to the transmission and taking it apart isn't too difficult and much less expensive than having a repair person charge $170 for a new transmission.

In any case, see the following for how to remove the transmission. YOU DON'T HAVE TO REMOVE THE TUB.


http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=f4b39cb9484cdf1ec5d8d486fe9692d9

The first possibility is the Agitate Cams in the transmission. (Whirlpool part # 62580 / 81) (about $12)

These are two plastic pieces that lift the agitator shaft when the washer goes into spin mode.

If they are worn they may not lift the shaft high enough to keep it out of the way when the washer goes into spin mode. See the above on how the transmission works.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace).

Remove the 8 transmission screws carefully, the transmission is full (16 oz.) of 80-90 weight gear oil (available at most auto parts stores).

Remove the transmission cover 8 bolts.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams. EVEN IF THEY DON'T APPEAR BROKEN THEY MAY BE WORN ENOUGH TO CAUSE THE PROBLEM.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

While you have the transmission apart, I'd check the other cams and gears inside. There aren't that many.

As an aside, replacing the agitate cams, neutral drain assembly and oil on ours (we had basically the same problem) cost less than $30 vs $170.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

Also see the Whirlpool / Kenmore service manual for top load direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

See the following for how to remove the cabinet, pump, motor and transmission. YOU DON'T HAVE TO REMOVE THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=1051095663c7f2d5997fa53b976529d6

I had the same problem with major gear grinding during the spin cycle and this solved it.

Within the transmission are a set of plastic cams that raise the agitator gear when moving into the spin cycle. If the cams are worn, the gear won't lift high enough (about 1/18") and the gears will grind.

Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

Be sure to align the holes on the Motor Coupler correctly or the motor and transmission won't fit together correctly.

Following is also the Whirlpool parts list for their commercial top load direct drive washers that has a better description of the cams.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf

It is a bit of a messy job but much ($10 vs $170 for a transmission) less than having a service person replace the transmission.

Be sure to study the Service manual so that you can see exactly how the cams work.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

Also see the Whirlpool / Kenmore service manual for top load direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

See the following for how to remove the cabinet, pump, motor and transmission. YOU DON'T HAVE TO REMOVE THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=1051095663c7f2d5997fa53b976529d6

I had the same problem with major gear grinding during the spin cycle and this solved it.

Within the transmission are a set of plastic cams that raise the agitator gear when moving into the spin cycle. If the cams are worn, the gear won't lift high enough (about 1/18") and the gears will grind.

Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

Be sure to align the holes on the Motor Coupler correctly or the motor and transmission won't fit together correctly.

Following is also the Whirlpool parts list for their commercial top load direct drive washers that has a better description of the cams.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf

It is a bit of a messy job but much ($10 vs $170 for a transmission) less than having a service person replace the transmission.

Be sure to study the Service manual so that you can see exactly how the cams work.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=110.82403140

Also see the Whirlpool / Kenmore service manual for top load direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

See the following for how to remove the cabinet, pump, motor and transmission. YOU DON'T HAVE TO REMOVE THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=1051095663c7f2d5997fa53b976529d6

I had the same problem with major gear grinding during the spin cycle and this solved it.

Within the transmission are a set of plastic cams that raise the agitator gear when moving into the spin cycle. If the cams are worn, the gear won't lift high enough (about 1/18") and the gears will grind.

Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

Be sure to align the holes on the Motor Coupler correctly or the motor and transmission won't fit together correctly.

Following is also the Whirlpool parts list for their commercial top load direct drive washers that has a better description of the cams.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf

It is a bit of a messy job but much ($10 vs $170 for a transmission) less than having a service person replace the transmission.

Be sure to study the Service manual so that you can see exactly how the cams work.

While you've got the motor and transmission out, you should check the Motor couplers for wear.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.28902790

Please see the Whirlpool Service Manual for top load, direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Also see the Whirlpool Parts list for their commercial washers although the consumer models use the same parts.


The problem points to a worn Agitate Cam.

Whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

The cam is a two piece plastic part that lifts a gear above the main agitate assembly in the transmission so that the agitator doesn't turn during the spin cycle.

We had the same problem. The cams had worn enough that they weren't lifting the gear (less than 1/16").

They aren't expensive at all but do require pulling the transmission.

See the following for a description of how to remove the transmission.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

You don't have to remove the tub!!

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

It may seem like a difficult job but it really isn't. It is a bet messy but it's a lot less expensive than a $170 transmission.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

See the component section on the base of the washer.

There are springs and friction pads designed to keep the inner tub from moving too much when agitating and especially spinning.

One or more of the springs may have come loose or the friction pads may have worn.

Following is the Whirlpool / Kenmore installation and service manual for top load direct drive washers with a troubleshooting section.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


Also see the following for how to remove the cabinet in order to gain access to the springs and pads.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the springs and pads are fine, I'd consider looking into the "agitator cam" in the transmission.

If the cam doesn't lift the agitator gear high enough during the spin cycle, (as we had) you would get a major vibration.

See the section in the Whirlpool manual on how the transmission works and the agitator cam.

We had to replace ours and the vibration stopped.

Only if you need to, look at the following.

Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

This gets a little tricky.

It sounds as if, based upon the weight in the tub being reduced, the noise gets less. Something is pressing on something else due to the weight.

If you look at the gearcase parts section of the Sears site, you'll see parts called the agitate gear and agitate cam.

If the agitate cam wears (it's two plastic pieces) when the transmission moves to the spin cycle, the cam is supposed to lift the gear above it.

If it doesn't lift the gear high enough, you'll hear loud gear noise. This may lessen as the washer pumps water out and there is less weight on the spring.

We had the same problem with a washer and found that by replacing the cams, the noise went away.

Please see GURU JSROCK516 Description of how to remove cabinet and access the transmission. http://www.fixya.com/support/r699497-replacing_gearcase


Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)

The following has some assumptions.

1. The timer goes through it's complete cycle.

2. If you lift and lower the lid, does the washer go into spin.

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If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt. You don't have to remove the drum.

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Pull the transmission.
remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (16 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Carefully remove the clip from the main drive gear (metal with white gears.

Under it are a number of cams (the instructions with the kit show where each one goes.

Carefully put everything back together and hopefully your problem is solved.

If the washer pump drains (and you hear the motor), the timer is directing power to the motor to reverse itself and spin the pump. (timer, motor and pump should be OK)

If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.

Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt. You don't have to remove the drum.

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

It's possible that the main drive gear (plastic) is stripped or the Spin Pinion (Whirlpool made them out of plastic for a couple of years) is stripped.

Pull the transmission.
Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (16 oz.) of 80-90 weight oil.

Remove the transmission cover.

Check the Spin Pinion and main spin gear.