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Lens does not come out anymore- crunching sound!

My lens does not extract fully and it makes a crunching sound. It seems that this is a problem that many have had. I tried pulling out the lens fully but it doesn't focus well. Is it repairable? At what cost? Anyone had this priced before? I have another digital camera a Canon mucholder and that is my reliable backup...oh well....Thanks for yor replies

Posted by Grazia Goseco on

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Misty Hoffman

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Sounds like there might be some kind of lens damage. If you call Casio repair center they may be able to give you a ballpark figure on what it would cost to send it in and have it fixed. The way you described it sounds like what they call a "lens error". Give them a call at 800-706-2534 and then keep choosing option 1.

Posted on Jul 25, 2007

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The lens gears are stripped. The EX-S500 has ridiculously soft gears, that strip out easily if dirt gets in there (which happens a lot), or there is something keeping the lens from retracting. "Pulling" on the lens is a bad idea. The lens doesn't extend by pulling, only by twisting the bigger part of the zoom lens. You will need the lens assembly replaced to fix this problem.

Posted on Aug 09, 2007

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