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Question about Creative Labs ZEN Vision:M Digital Media Player

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It won't charge!!

I just recently put a new hard drive in my pc, and reinstalled the creative zen software. the problem is now my player won't charge when i plug it into the usb. about a month ago my player wouldn't start at all, but a friend of mine downloaded some sorts of upgrades online and saved it. do i need to buy a different charger?

Posted by Anton Naess on


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More information is needed before we should talk about buying or installing anything new. Plug your device directly into a USB port on the back of your PC. If it already is try plugging it into the port on the front (yes there is a reason to my madness). Let it sit for awhile with your PC on and see if it charges now. Let us know what happens and we?ll pick up there.

Posted on Jul 24, 2007


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· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

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Unfortunately, your hard drive is damaged. You should buy another player, since microdrives are so expensive.

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To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all: (fix courtesty of cinderlee in creative forums) 1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen- select "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button 8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. once you are happy you can re-install WMP11 and it will work fine. Cheers!
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