I've the same problem as hitdog23. I was only able to use my Sony DRX-830U once. It worked great until I used it with DVD Shrink and now it won't work at all.
I've called a few electronic repair shops but they all suggest I buy a new one since it's too expensive to repair. I even emailed Sony's customer service but that was last week and still no reply. I'm very disappointed.
If you google "Sony DRX-830U DVD Shrink," there are apparantly quite a few people with the same exact problem. I would think that a brand like Sony would warn customers by now with a sticker on the box or something. "Do Not Use with DVD Shrink or Will Turn Into Piece of ****!"
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Re: drx-830u not responding
I an sorry to say but it appears ya drive has gone faulty :( I have seen this a number of times at the shop.. If ya have a stuck disk it can be gotten out by using a straightened paper clip and inserting it into the hole in the front of the drive, and by pushing it in the drive door will be opened.
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Download BurnAware free burner software. Run it. Select Data DVD. Insert a blank recordable DVD in your drive. Add the files you want to backup (photos, music files, documents, etc) and then click on the red Burn button. These files will be burned onto the DVD.
Have you tried this on another computer and does it work then? If not try that first. Secondly, disconnect all other usb devices as it may be that you are draining too much from your usb hub which means the dvd drive won't function or will function abnormally. Also check your firmware by visiting the manufacturers website. Give these a shot then get back to us to let us know.
Best of luck