Question about Sony DRX-830U (027242700338) DVD RW Dual Layer Burner

3 Answers

Drx-830u not responding

My dvd drive was working fine, but now it's not responding. I've tried turning off the power, but all I get is the green indicator light. It won't even eject. Please help.

Posted by Nam Nguyen on

  • hitdog23 Nov 27, 2007

    I bought a SONY DVD burner Model DRX-830U at Best Buy. It worked until I tried to use DVD Shrink. After that my computer (a dell) would recognize the drive but I wasn't able to do anything with the drive. If a CD or DVD was in the drive the computer would tell me that there was nothing in the drive. The button on the drive wouldn't work to open the door to the drive and the there was no way I could open the drive except by putting a paper clip in the little hole just below the tray that come out to open the drive so I could get the disk back.

    In an effort to get the drive to work I removed the DVD Shrink program from my computer but the drive still doesn't work. Does anybody out there know anything about this problem?

    This in my second Sony DRX-830U. This same thing happened to the previous one two days ago. So yesterday I exchanged it for a new one thinking that there was something wrong with that particular DVD drive . I'll be more specific in what happened. After I installed DVD Shrink I put a DVD movie (the movie SAHARA) into the DVD drive. I then clicked on open disk on DVD Shrink. After that a meesage popped up saying that the region needes to be set. It gave me the only choice of region 1 ( the USA). All the other regions were grayed out. After I clicked on "okay" DVD Shrink said it could not read the disc. So then I went to go eject the disc, by pressing the eject button on the side of the DVD drive, but it would not eject the disk. I noticed that the green light on the drive was on and staying lite. In the owner's manual this means that the drive it busy. Also, I can't just exchange this one (my second drive) for another because Best Buy probably will start getting suspicious of why I am returning their stuff.

    I have already tried turning off the drive and disconnecting the USB. Also, unplugging the power cord and the USB from the drive for ten secondsand then reconnecting. I have tried unistalling the drive along with its software (Nero 7 Essentials), and then rebooting my computer to reinstall everything back on and still nothing. Please help



3 Answers


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've the same problem as hitdog23. I was only able to use my Sony DRX-830U once. It worked great until I used it with DVD Shrink and now it won't work at all.

I've called a few electronic repair shops but they all suggest I buy a new one since it's too expensive to repair. I even emailed Sony's customer service but that was last week and still no reply. I'm very disappointed.

If you google "Sony DRX-830U DVD Shrink," there are apparantly quite a few people with the same exact problem. I would think that a brand like Sony would warn customers by now with a sticker on the box or something. "Do Not Use with DVD Shrink or Will Turn Into Piece of ****!"

Posted on Jul 15, 2008



  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Dvd shrink killed my drive also just like this...

Posted on Jul 03, 2008


electronic & computer repair& servicre

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Sony Master
  • 12,061 Answers

I an sorry to say but it appears ya drive has gone faulty :( I have seen this a number of times at the shop.. If ya have a stuck disk it can be gotten out by using a straightened paper clip and inserting it into the hole in the front of the drive, and by pushing it in the drive door will be opened.

Posted on Jul 26, 2007

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Lg 50pc3d plasma

Procedure is

Step 1: Turn on the device (VCR, DVD, TV, Satellite receiver etc.) you wish to program.
Step 2: Press and hold the "CODE SEARCH" or "SETUP" button on the remote until the indicator light turns on, then release.
Step 3: Press and release the button for the device you are programming (VCR, DVD, TV etc.). For AUX, press AUX button, then the device button you are assigning to AUX. The indicator light will blink then remain lit.
Step 4: Enter the three-digit or four-digit code (depending on your GE remote model) for your device using the number buttons. After your code is entered the indicator light will turn off.
Step 5: Aim the remote at the device you want to control and press the POWER button. Your device should turn off. If your equipment does not respond to the first code listed in the documentation, repeat steps with the next code. If the device responds correctly to other functions like Volume or Program up/down, no further programming is required.
If you can't find a working code for your device or your brand is not listed try the "Code Search" method described below.

The CODE SEARCH function

Step 1: Turn on the equipment you wish to program.
Step 2: Press and hold "CODE SEARCH" or "SETUP" until the light turns on, then release.
Step 3: Press and release the button for the device you are programming (VCR, DVD, TV etc.). The indicator light will blink once, then remain lit. For AUX, press AUX then the device button you are assigning to AUX.
Step 4: Press and release the "POWER" button until your device turns off. Wait at least two seconds between each time you press "POWER". Note that you may have to press "POWER" up to 250 times!
Step 5: When your device turns off press the "ENTER" or "SAVE" button. The indicator light will turn off. Check other functions to see if your code is correct.

Jul 07, 2013 | Universal Remote Control Televison & Video

1 Answer

Drive stopped responding -- problem with power supply or drive?

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver

if this fails to fix the problem

check usb leads for secure dust free seating

sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable

just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps

Jul 05, 2012 | LaCie 500GB d2 Quadra 500 GB USB 2.0 Hard...

1 Answer

I've got an intel db43ld that won't post. The green and red LEDs on the motherboard are blinking. I've tried to replaced the motherboard, memory, and power supply and the lights are still...

Test the leads that attach to your ((hard drive from the motherboard)) or replace all the leads that attach to your hard drive including electrical extensions + IDE,SATA and the ones that attach from your ((motherboard to hard drive))
make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electrical extensions or just replace them they could be faulty a computer needs its connections needs its connections continue its cycle and to have an end so any faulty leads will end up with a computer error
hope this helps

Aug 30, 2011 | Computers & Internet

1 Answer

My Canon iP90 has been working perfectly but now won't work at all. Nothing. Not a bleep. The green light's on and I've done all the utility checks and they're fine. I've tried turning...

If you had done utility check and they are fine, had you try printing on a stand alone not using a computer. if you can print on a stand alone, there is no problem on the hardware side of the printer because u were able to print on a stand alone. you can focus now on the software side by uninstalling and re installing the driver of the printer and that should work.

Jun 10, 2011 | Canon PIXMA iP90 Mobile Printer

1 Answer

My dvd drive does not open or responds green light

hello, here is the simplest thing to do if your cd/dvd is stacked inside. 1. punch through the hole infront of your burner using a paper clip, that will force the cd door to open, try it..

Nov 25, 2009 | Pioneer DVR-107D DVD±RW Burner

2 Answers

Trutech TT320

"Hide" the remote and try to operate the unit using the front panel controls. Does this work? Then the problem is the remote...accordianman

Feb 18, 2008 | TruTech TT320

Not finding what you are looking for?
Sony DRX-830U (027242700338) DVD RW Dual Layer Burner Logo

436 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Computers & Internet Experts


Level 3 Expert

13434 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4808 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a Sony Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides