Question about Cross Aurora 15 Sheet Cut Shredder - Stainless Steel
When I insert paper past the sensor inside the paier slot, the yellow reverse light flickers on once, I hear a click like a safety relay and then nothing. The shredder does not run. Any suggestions? The box is clean.
Sounds like the cutter is jammed. Do you ever feed staples or clips in it? Will it reverse?
If not, the power borad is burned out.
I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de
Posted on Jul 31, 2007
I was having the same problem with my shredder. I called
customer service; I was informed it was the gears on the inside of my shredder.
My shredder is no longer under warranty. However, she is mailing me out the
part I need for a small fee. Their customer service number is 1-800-327-8508 in
the USA and international only 1-310-793-5650. I do hope this help you!
I was having the same problem with my shredder. Always make sure your shreder is not under warranty before you open it because once you open the shredder it voids the warranty with Aurora! I called
customer service; I was informed it was the gears on the inside of my shredder.
My shredder is no longer under warranty. However, she is mailing me out the
part I need for a small fee. Their customer service number is 1-800-327-8508 in
the USA and international only 1-310-793-5650. I do hope this help you!
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Jay:
I looked inside and do not think it is jammed but that is certainly a possibility. I have fed staples into it but very few, no clips. The green light comes on with power but the yellow rev light comes on when the doc feed micro switch is activated off the top feed... when I put paper in.
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