Problems with installing a plustek 7200i film scanner

I have tried to install this scanner but when I try and use lasersft scanning software,an error message keeps coming up saying that the scanner cannot be found! I have checked the device manager and the scanner is there and is supposedly working properly.I have tried to load this scanner on my sons computer and I get the same problem. I have however successfully loaded it on a laptop and it works perfectly.All the computers run on Windows XP professional. Help!!! Thanks Roy

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Delete the software. restart computer Come off line. Disable the anti virus software and fire wall. Now reinstall the software. Check out that is runs before reinstating A/V and firewall.

Posted on Jul 24, 2007

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