Question about Durabrand DUR7 Portable DVD Player
I see others with this problem. Please help, it just started happening suddenly.Very frustrating as we've also done all the cleaning , etc. nothing works. Must be timed to break own ;o)
I had this exact same problem. I took the bottom cover off and took a look at the gears. It turns out I had a rubberband stuck in the gears and it was not letting them turn correctly so I took it out and it works perfectly now.
Posted on Aug 25, 2008
I had what I think might be the same problem...if it is what ya gotta do is open the door and look on the left side. You will see a little black button, there's a piece on the door that pushes that in when it's closed...it's not....with the door open, push that button down and try playing a dvd, if it works, then you have to find something, try using a clipping from something like a fake nail or a something else that thin that can be super glued on the part on the door that pushes it in... if it still doesn't work then I don't know...I got this suggestion from another question that was posted and one of the solutions was this..low and behold, it worked for one of the problems that I have with my portable...I still can't fix the second problem...Good luck!
Posted on Jul 24, 2007
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Hmmmm Its still not working. thanks for the advice. I tried the button down & it still says "no valid disc".
Here is what I got from the Walmart Warranty site & I must say , it worked! I did all the steps and nothing but the part about sliding the lens assembly is what worked. Apparently it was stuck in the top of the dvd player, once I pulled it back to center, no problems.(this was for Durabrand DUR-7)
good luck!
Here's the email from them :
Make sure the unit is in DVD Mode.
Try cleaning the laser assembly. First, power off your machine. Find the
laser eye located in the centre compartment. It is perfectly round, and
made of glass with a bluish tint. To clean, moisten a good Q-Tip in rubbing
alcohol (just a little), and gently swab just the glass lens, taking care
not to soak it.
Also try resetting the unit. Remove the power/batteries and then hit the
power button 10-15 times and then try again. If you continue to have
problems unfortunately it sounds as though it is within the electrical
assembly. It is hard to say exactly what caused it or exactly what the
problem with the circuits are.
Try sliding the arm of the laser all the way in until it "clicked".
If this procedure still did not help you with your problem and you still
have your sales receipt, simply exchange the unit to place of purchase.
If the place of purchase can not simply exchange the product you can send your machine to us for service.
Please make sure that the form is filled out COMPLETELY to avoid any further delays on getting your machine service.
Send me your .....
Full Name: ...........(no P.O. Box addresses, as UPS will not take them)
Full Address...........
Street:
City:
State/Province:
Zip Code:
Phone#:
E-mail Address:
Brand:
Model#:
Date of Purchase/ Do you still have your sales receipt:
Problem with machine:
....and I can send you the address to ship the unit in for repairs. Without
ALL the info, i cannot issue a RA#. I will also need to know the date of
purchase of the unit and whether there is a receipt for the purchase.
Repair Policy
The warranty is 90 days from date of purchase. Check
the warranty card for information. Please include a copy of any type proof
of
purchase. Be sure to double check that all you information is
included so I can get you the return authorization number and address
A.S.A.P.
The non-warranty cost of repair depends on the model number. You may send
the machine to us by whatever method you prefer, but you are responsible for
the cost of sending the unit to us. We recommend that the unit be shipped to
us insured and that a signature be required when we receive it. Repairs
generally take 4-6 weeks. Your unit will be returned to you at no charge to
you via UPS.
Best Regards,
Jenny
Customer Support
Alco Electronics Inc.
Email: [email protected]
www.18002526123.com / www.1800customersupport.com
I had the same problem......with it saying no valid disc. I tried everything walmart said and it did not work, however, the posting saying that you open the lid and hold the little black button on the lower left down and if it plays then all you need to do is glue something on to hold the button down father worked great!!!!!!! I couldn't believe it something so simple! I glued a piece of my kids craft foam on just to push the button down farther I feel like McGuiver...haha.
Same message....No valid disc. I cleaned it, did the power reset, and push the button. Now, it works, but I can hear the disc spinning. I don't recall that before. Any thoughts?
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