Question about Philips GoGear HDD1830 MP3 Player

1 Answer

My mp3player willnot work it keep saying with a yellow thing countto coumper and it willnot do a thing for me and be for all that it wouldnot donload songs to my mp3player the coumper willnot read the mp3player on windows media player can you help me pleas olivia fields

Posted by olivia fields on

  • 4 more comments 
  • angelswings Dec 03, 2007

    the yellow thing pops up and it sais to connect to a computer but i did and nothing happens

  • angelswings Dec 16, 2007

    When i turn my mp3 on this yelloe thing pops up. it sais to connect it but the computer doesnt read it. itried resting ti buti tdoesnt do anything.

  • Anonymous Dec 16, 2007

    my mp3 playes wont work has a message to connect to the computer then the computer wont reconize as being there even though just three days befor it did.

  • godsfaith Jan 03, 2008

    My MP3 player says to connect to computer. When I connect it the screen on the player it pulls up the 2 computers connected picture. But the computer can not find the MP3 player. Now that i have waited so long it says the battery is low but even if i leave it plugged up all night it won't recharge. i would really like to get this fixed please.

  • Anonymous May 15, 2008

    tried for 3 days. can't connect, computer will not recognize it. Then unplug it and hours later it's spinning around saying it's 'connected' what? This is SanDisk Sansa View MP3 . Crazy.

  • Anonymous Dec 10, 2008

    I have a mp3 that I bought for my grandson and he hasn't had it a month and when I tried to download his music the medal part on the connection from the mp3 player to my laptop, broke off....I bought a new connection and it does not work either.......I want to just get it replaced since it was a birthday gift and wal-mart has a 15 day policy on electronics....

    Thank you Jane



1 Answer


Olivia, dear, please invest in a few lessons in capitalization, punctuation, spacing, and word separation. Chat-speak will be the death of the English language! Hold down the on/off switch and the volume switch at the same time. This will reset your device, but it will also erase all of your saved music.

Posted on Sep 08, 2007


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if not, reply

Good luck, please rate.

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1 Answer

Music is lost

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
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-Tha Mp3 Doctor

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