Question about SanDisk Sansa e250 MP3 Player
I have a Sansa e250 mp3 player. I just ran the recovery mode to get rid of a previous problem. But now, whenever I connect my mp3 player to the computer, it doesn't work. The mp3 player will say it's connected, but the computer won't say anything at all. And when I run rhapsody, it says "please connect device". Same thing with windows media player. Did I skip a step or is there something that I need to install or reinstall for my computer to recognize my device?
Same exact problem! Sorry I'm no help > My Sansa e250 has been working fine for about a year. No problems, I can charge and sync it. > Now all of a sudden I have a problem. > My PC does not see the Sansa. Why? > I enter recovery mode. I see: > Welcome to "Recovery mode" Please connect USB Cable. > I connect the usb cable AND NOTHING HAPPENS! > Yes I read all about recovery mode on the internet. I tried it in both MSC mode and MTP mode. > How can I get my computer to see the sansa? > If my PC can not detect the Sansa then I cant get a firmware update now can I?
Posted on Jul 26, 2007
Put it in another computer, then put it back into yours. Worked for me.
Posted on Jun 10, 2008
Some things to make sure of and try:
1. Make sure you have WMP 10 or 11
2. XP SP2 or higher
3. If rhapsody is installed, end its process as it sometimes conflicts with the installation of the player (the 1st time)
4. Try downloading the KB891122 hotfix from Microsoft.com if you have XP
5. If you have WMP 10 try downloading the KB902344 for WMP
6. Check device manager and see if it shows up with a "!" or "?" next to it. If so try uninstalling the driver, disconnect the player and reconnect.
7. Try different ports in the computer
8. Try a different computer. This is almost a 100% way to tell where the issue lies.
9. Try going into the Device manager, right click and update the driver of the player.
10. Uninstall and resinstall WMP
11. If all that fails, contact SanDisk 1866-726-3475
Posted on Jun 08, 2008
Fuck your selfs
Posted on Jan 08, 2008
Im having problems with my media device. Everytime i put it in my computer and try to put songs on it, ill appear on the computer but its not on my mp3 and i tryed both MTP and MSC modes.
Posted on Dec 19, 2007
Take it out of Rhapsody mode and put it in the music mode
Posted on Aug 02, 2007
SOURCE: Computer won't read mp3 player
If that fails, then try to download the Sansa Connect Recovery Tool from:
If that still fails, upgrade the firmware from the Sansa website
If that fails, uninstall the software from the installation CD and reinstall it from the Sansa website.
Posted on Feb 19, 2008
SOURCE: Computer won't read mp3 player
Use REC instead of volume + in the instructions below:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on Sep 05, 2008
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