This is the second sony mp3 player and the same things happened to both for some mysteriouse reason the screen lighting seems to crack its not the plastic , now i cant see what tunes im playing can anyone give me advice on what to do? and if its a sony product fault can i send it back?
I had this problem with mine, i sent it to sony and they replaced the screen under warranty, but it has since happened again, as the player was out of warranty (and paying to have it replaced would cost £75) i decided to have a go, and inside, the screen is cracked, its the internal glass panel, not the outer plastic one thats craked.
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I PLUGGED IN MY MP3 PLAYER TO THE COMPUTER AND THE SCREEN ON MY MP3 PLAYER LIGHTS UP BUT the normal screen image for when you normally plug it into the computer ISN'T THERE AND I CAN'T ADD MUSIC ON MY MP3 PLAYER.
You cannot simply replace the screen for two reasons:
1) You cannot order a screen, except by buying a broken player of your same model. Once you get this screen, you will need to unscrew your mp3 player base and take out the old screen and insert the new screen, carefully applying a minute amount of adhesive to keep it in place.
2) 95% of the time, the LCD controller is also damaged -not just the screen. Unless you are an expert circuit engineer, you will not be able to acheive this - actually you would probably find that it is more expensive than buying a new mp3 player (to the extent that it is even possible).
Reset Update Firmware Double-check with Sony Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard. If fails, then the player is officially dead