We just received a replacement washer and dryer after having had defective/non-fixable ones after only 6 months. We had the mamager order brand new machines.
I attempted to do laundry today and am getting an F20 error, despite the hoses being connected correctly. I read and re-read the manuel and then contacted service, where the "washer specialist" was unable to find an F20 code in her book. I read her the description I had in my manuel. She was unable to provide any assistance, ststing the machine appears defective. This is extremely frusterating as we waited for service, the delivery.
Has anyone had this experience with this code? Any advice?
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If you hear a humming/clicking sound from motor area you more than likely have a bad motor.
Try this test out to see if u have weak windings or relay on motor.
Open the dryer door and turn by hand the drum while machine is on ON position. And you or someone else presses the door engagement switch in. If it starts up then u have bad windings OTHER WISE CHECK FOR A LOOSE WORN BELT
I am having the same problem. I think there is a design problem. They have tried to fix mine 3 times (replacing the dryer with a new one on the first try!) My dryer is only years old. I'm so disappointed with Sears and Kenmore.
Washers n dryers usually require some balancing after a move to the new area, and when you lift the washer on a dolly, you lift it from the rear. Assuming you've already tipped the washer slighlty to one side, checked the bottom for which side has the most metal underneath. This is best done with 2 people. Do the same with the dryer. The braces are used to help balance or to keep from tipping when the machine was packed inside a large box.