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If you make a copy, does the copy have dark areas down the middle of the page? If so, remove the toner cartridge and gently roll it around to redistribute the toner inside, maybe even replace the toner cartridge if you've had it a long while. If you still see unevenness, you may need to have the machine looked at.
If the copies you make on your machine look fine, then I would suspect that the person sending you the fax has a dirty scanning element. Check with them to see if they can clean the scanning element and it should improve the fax quality.
is there toner in the machine ? ( toner spill)
check the manual for the location of the glass, in the maintenance section, if it has toner on it copies will be black or dark, other wise the scaning glass is bad