I had a similiar situation with my Slvrl6. I called Motorola tech and when told I would have to purchase the software, I said manager.
The case being that I made him realize that to sell me a phone which says it will do A, B, & C, cannot comeback and charge you later.
He gave me an ftp addy and off I went.
They wanted 35usd for the prog....
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Why not try the Wondershare iPhone Transfer? I've try this soft and I recommend it to you cause I feel it's good perfect. With its iTunes UI, it can convert and transfer the music&videos to your iPhone&iPod easily, transfer the music&videos back to the iTunes from your iPhone&iPod perfectly.
you can get updates and installations for your phone software here, they automatically load the drivers when you connect the phone to a usb port via the cable.