Yes there is a customer support from creative, you can call or write to them to know how much would cost the repair.
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I would actually try taking it into a tech place where they can at least recover your hard drive... I would try calling Creative and finding out how much it would cost to replace the screen on it. If not, at least check maybe eBay and have somebody from a local electronics store (best buy, geek squad, radioshack, etc) try to put it on for you. Some places might even be able to order the parts for you.
Is it a Vision?
Because I have a Creative Zen Touch that had a hard drive failure... So if it's a Creative Zen Touch, I'd be willing to send you the damn thing so you can take the screen off of it since it's just collecting dust now.
Hope some of this helps?
try watching ebay for zen repair service. Or for a broken player that you could buy and do the swap yourself.
see how to do it here: