Yes there is a customer support from creative, you can call or write to them to know how much would cost the repair.
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Yes, thats correct. If lcd tv screen got hit by some thing then lcd panel got cracked and does show distorted lines or cracks instead of picture and lcd panel have to be replaced that would cost you 70% to 80% of new tv price. New TV is better option.
If it is a first gen machine you HAVE to replace the front screen which I wouldnt do yourself as you are likely to damage the small ribbons holding the main boards together. So, you are better off taking it to a professional. But I'm guessing from your description that you have a 2nd gen. This has the digitiser on the front glass. If the glass cracks then the digitiser becomes damaged. Basically, you are not going to be able to fix it without spending money on it. The cracked touch screen needs to be replaced and then all will work fine. The screen for the 2nd gen can be bought fairly cheaply on eBay and is easier to fit yourself than on the 1st gen. There are videos on YouTube showing how to do it without wrecking the iPod. Hope you get it fixed ok All the best Sean
The only solution for a cracked screen is to replace it, once the screen cracks the LCD is no longer good. If the player is still under warranty see if it's covered if not you can try to replace the screen yourself, but that is usually risky and the screen alone is going to be expensive, best advice is to replace the player and try to be more careful, sorry.
My best advice is to get a junk player from ebay or other source,one that has a good screen. There are only 4 screws that hold the screen on,once you remove the back. With a small phillips screwdriver and about 10 minutes you can replace the screen.