When I connect my iPAQ to my PC, it will not recognize the device
Every couple of months my iPAQ will not sync. I am using Activesync 3.7.1. In the past I would have to wait 15-30 minutes for it to connect, then backup the device, do a hard reset, restore the back up and it would work fine for about 1-2 mos. Does anyone have a solution? Sometimes I get a message, that says the PC does not recognize the device.
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It shouldn?t take more than 10 to 15 seconds for Active Sync to detect the iPAQ once it is inserted in the cradle and it turns on. First off you need to update to the latest version of Active Sync which is 4.5. Lots of synchronization issues have been fixed since 3.7 so here is the link to the download: http://www.microsoft.com/downloads/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141&DisplayLang=en
A couple of times over the past few years I?ve gotten a non recognition error as well. Each time I?ve been able to get away with removing and installing the latest version and my problem has been solved.
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In order to sync your iPAQ with Windows XP or earlier, you will need to download and install Windows Microsoft ActiveSync 4.5 from:http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/activesync-download.mspx. Notes: •You can use ActiveSync 4.5 only with phones that run Windows Mobile 2003 or later versions. ActiveSync and Windows Mobile Device Center won’t work with Windows Embedded CE 4.2 or 5.0, Pocket PC 2002, or Smartphone 2002 phones. (To see which Windows Mobile operating system you’re using, if your phone doesn’t have a touch screen, click Start > Settings > About. If your phone has a touch screen, click Start > Settings > System tab > About.) To sync information to any of these phones, you must use a USB or serial cable and your computer’s Internet connection and File Explorer. •You must use Microsoft Outlook 2002, Outlook 2003, or Office Outlook 2007 to sync your e-mail, contacts, tasks, and notes from your computer. Download and install ActiveSync: 1.Click the download link on this page, and then click Continue. 2.Select whether you want to register for the Windows Mobile newsletter, and then click Continue. 3.Click Download files below, and then click Download (next to the Setup.msi file). 4.In the File Download dialog box, click Run. 5.Follow the instructions in the Installation Wizard to install ActiveSync. Note:You must use a USB cable to connect your phone to your computer the first time you use ActiveSync to synchronize information.
What version of ActiveSync are you using? Open ActiveSync on the PC, then open "About ActiveSync" under the "Help" menu - it should be version 4.5. If not, download version 4.5 from Microsoft as a first attempt to fix the problem. If you are using 4.5, try uninstalling/reinstalling again but make sure you do a soft reset (push the pin on the top of the device) before you connect the Ipaq. If this doesn't work let me know and we'll try some other things.
This could be due to a few issues, try these soloutions in order below:
1) If you have a jacket connected to the ipaq it could be preventing the ipaq from locating correctly on the connector. Remove jacket and try insering again.
2) Check that active sync is set up to detect the device on the usb port. The cradle for the ipaq may have a serial and usb connector. Ensure that just the usb connector is attached to your laptop. Try connecting again.
3) You may need to uninstall the USB cradle if it was connected before installing active sync. Try the following steps if this was the case:
a) unplug the USB cradle
b) uninstall active sync
c)Click start then click control pannel then click system. Then click on the hardware tab.
Look for the device under USB, right click on the device and then select uninstall.
d) restart the laptop
e) Install active sync
f) ONLY after active sync has installed you can now plug the cradle back into the usb socket.
g) Now connect the ipaq, it should now detect it.
open active sync on ipaq and connect the cable with pc and ipaq. if not recognised perform a soft reset on ipaq. also check in active sync on pc >file> connection settings> allow usb connections is checked
Does your USB adapter provide serial port connections ? I had the same issue with an USB adapter with a dedicated-to-phone software. I changed to MSI bluetooth adapter and then made a serial port available to COM5, then connect activesync to COM5. (make sure on the ipaq you create a shortcut "activesync connection" and pair with the bluetooth adapter.
All you should need is Activesync.
Try the following...
From your PC ..........
with IPAQ cradled
click on Start, Control Panel
Double-click on System
Click on Hardware, then Device Manager
Click on '+' to left of Universal Serial Bus Controllers
Click on '+' to left of Windows CE USB Devices
Right Click on HP USB Sync
You need to install Activesync onto your PC. Activesync comes on the CD that came with your Ipaq , or the latest version can be downloaded from here...
Then from your PC (not your IPAQ), open Activesync, click on File, Get Connected and do NOT cradle the IPAQ until it tells you to.
The Activesync on the IPAQ is for wireless syncs, which cannot be done until youu establish a partnership with this first wired sync. You will need a wireless network to do a wireless sync.