When I connect my iPAQ to my PC, it will not recognize the device

Every couple of months my iPAQ will not sync. I am using Activesync 3.7.1. In the past I would have to wait 15-30 minutes for it to connect, then backup the device, do a hard reset, restore the back up and it would work fine for about 1-2 mos. Does anyone have a solution? Sometimes I get a message, that says the PC does not recognize the device.

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624 Answers

It shouldn?t take more than 10 to 15 seconds for Active Sync to detect the iPAQ once it is inserted in the cradle and it turns on. First off you need to update to the latest version of Active Sync which is 4.5. Lots of synchronization issues have been fixed since 3.7 so here is the link to the download: http://www.microsoft.com/downloads/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141&DisplayLang=en A couple of times over the past few years I?ve gotten a non recognition error as well. Each time I?ve been able to get away with removing and installing the latest version and my problem has been solved.

ActiveSync 4 5

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Posted on Jul 20, 2007

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