Handset flashes "searching" and has stopped working

If the message light on the Telstra cordless handset 1 is flashing, indicating a new message, but the message light on handset 2 does not flash even when it's on the cradle, there are a few troubleshooting steps you can try:

1. Check message notification settings: Make sure that the message notification settings on both handsets are properly configured. Refer to the user manual or the settings menu on the handsets to adjust the message notification settings. Ensure that the notification is enabled for both handsets.
2. Reset the handsets: Try resetting both handsets to their default settings. This can be done by removing the batteries from the handsets, unplugging the base station, and leaving them disconnected for a few minutes. Then, reinsert the batteries and plug in the base station. Allow the handsets to reconnect to the base and check if the message light on both handsets functions properly.
3. Check the base station: Ensure that the base station is functioning correctly. Check if the base station is properly connected to the telephone line and power source. If possible, try connecting handset 2 to the base station that handset 1 is connected to and see if the message light functions on that base station. This will help determine if the issue is with the base station or the handset itself.
4. Contact Telstra support: If the issue persists after trying the above steps, it may be best to contact Telstra support directly for further assistance. They will have specific knowledge of their product and can provide more detailed troubleshooting steps or advise on any potential repairs or replacements that may be necessary.

Remember to refer to the user manual for your specific Telstra cordless model for more detailed instructions on troubleshooting and operating the handset.

Try unplugging power cord for five minutes or so, this should clear the error.

I have similar model and setup should be the same..
1, Handset: press Menu
2, Handset: scroll using up/down arrow keys to "Initial setting" then press soft key Select
3, Handset: scroll to "Registration" press soft key Select
4, Handset: sroll to " HS Registration" press soft key Select
5, Base Unit: Press and hold (LOCATOR/INTERCOM/TRANSFER) for 3 seconds. The Charge indicator flashes. After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute.
6, Handset: 1: press soft key OK
2: wait untill a long beep sounds and the display shows the new extention number
**Registration should be complete**

Registering a handset

Important:
If you accidentally assign another
handset's extension number to the base
unit, the originally assigned handset
stops functioning. Confirm the extension
number of the handset by placing it on
the base unit or charger. Lift the handset
from the charger before registering.

1 Handset:
{MENU} i {0}{0}
2 Base unit:
Press {SELECT} until the desired
extension number (H1, H2, H3, or
H4) is displayed on the base unit, then
press and hold {CALL} until the
CHARGE indicator flashes.
LH4 can be used if you have 4
handsets.
LAfter the CHARGE indicator starts
flashing, the rest of the procedure
must be completed within 1 minute.
3 Handset:
Press {OK}, then wait until the handset
beeps.

For futher information, see the phone manual at: http://dl.owneriq.net/3/3cd5d5a0-865d-4a28-8a1f-91f144108d9d.pdf

Try the the default codes Default codes will be *12345 *1234 *0000 *00000 (check your user manual) If these won't works somebody may changed the phone code you need to flash your handset
To flash you need *USB cable compatible with your handset *A C omputer *PC suite of your handset *Internet connection(Min speed 1Mbps)

To flash *Install the PC suite *Connect to USB *Open the PC suit *Select UPDATE PHONE SOFTWARE**
**Please don't disconnect while updation process

Thank you Don't forget to rate...

You have to enter the default security code
Default will be 0000 or 1234 or 12345 or 00000(For default code check user manual of user handset).
If these won't works somebody changed security code.
To reset security code you need to flash your handset

To flash you need *USB cable compatible with your handset *A C omputer *PC suite of your handset *Internet connection(Min speed 1Mbps)

To flash *Install the PC suite *Connect to USB *Open the PC suit *Select UPDATE PHONE SOFTWARE**
**Please don't disconnect while updation process

First, you need to de-register the handset from the current base. Then register it to the new base. On the handset, press Menu then navigate (up/down arrows) to Handset Settings and press OK. Next navigate to Registration and press OK.

For deregistration: navigate to Deregister then press 3 3 5 . Then select which handset to deregister (1-6) (the handset number will flash when it is selected) and press OK. Select Yes and then OK. When the deregistration is complete, press OFF.

For registrations, navigate to HS Registration then press OK. Then move to the base and press and hold the Locator button until the registration tone starts. If all the handset ring, press the locator button to stop the response and start over. Within a minute and a half of the registration tone starting, press OK on the handset and wait until a beep sounds and the symbol on the screen stops flashing.

The user's manual is available here: http://www2.panasonic.com/consumer-electronics/support/Phones-Fax/Telephones/Expandable-Systems/Operating-Instructions/model.KX-TG1033S.O#ts . It's in the tab marked Operating Instructions. This will provide additional setting information.

I hope this helps.

Cindy Wells

I don't have a second handset, but I'll quote from the instruction manual - Try this,

Regsiter up to 5 GAP cpmatible handsets to your OT150 base. New handsets must be fully charged.

You can use the same handset at home as well as the office by registering it to 2 bases.

1. At the base: press and hold "FIND HANDSET". You hear 2 beeps and the in use light flashes. Youa re now in registration mode.

2. At the handset: Press "OK". scroll down (with down arrow) to "REGISTRATION" and press "OK".

3. "REGISTER" is diplayed. Press "OK". Any free base numbers will flash. Enter the number of the base you want using the keypad.

4. Enter the PIN Number (default = 0000) and press "OK"

5. The handset searches for the base and when registration is complete goes into standby mode.

To test the handset is registered. Press "FIND HANDSET" on the base and the handset should begin to ring. Press "FIND HANDSET" again to stop the ringing.


As I say this is taken word for word (with a few spelling mistakes no doubt) from the instructions. I Hope that it solves your problem.

If you still have problems or you don't have the PIN number, the helpline number is 0845 226 7794, or e-mail [email protected]

To reset the indicator(Red light flashing on handset), press and hold the find handset key for 5 seconds or until the light flashing stops(10 sec).

FROM PAGE 38 of the manual:

If "No link to base. Move closer to base, try again" is displayed, even when using the handset near the base unit, the handset may have lost communication with the base unit. You need to re-register the handset to the base unit..
HAVE BOTH THE HANDSET AND THE BASE UNIT NEARBY DURING REGISTRATION.
FOLLOW STEPS 1 AND 2 LISTED BELOW. YOU HAVE ABOUT 1 MINUTE TO COMPLETE THEM.

1-Base unit:
Press and hold [HANDSET LOCATOR] until the CHARGE indicator flashes.
2-Handset:
Press and hold [FLASH/CALL WAIT] until "Handset Registering" is displayed.
-When registration is complete, a beep sounds from the handset.
-Wait for 20 seconds after registration is complete while the handset establishes communication with the base unit.

If... the handset beeps three times and "ERROR!" is displayed, an error occurred. Try again from step 1.
You can stop registration by pressing [OFF] on the handset, and pressing [HANDSET LOCATOR] on the base unit.