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You are describing too problems, won't close all the way, could be a bad loadind belt. the second issue it will not play, the timing gear is out of sync, or the laser pickup is not functioning, you will need to take it to a service shop for assessment.
I had a similar issue with my Crosley turntable that I recently picked up... and after digging up the manual online all I had to do was lift up on the tone arm and move it to the right (past the holding mechanism) until it clicked, and voila, the turntable started spinning again.
turntableneedles.com has about 450 belt sizes in stock. your unit is too new to have this listing yet as the belt should not have failed already so when you call be ready with the length of the old belt. Don't worry that it is stretched, a new size will be calculated that is about 3-5% shorter.
just find a local electronic repair shop near you
look in the phone book for electronic /electronic repar shop
i have had to repair these before and the selector chip has failed because of a resistor letting to much current and voltage go into the chip , repair cost $40-$50 depending on the dammage
Place the rubber band around the turntable and put a paper clip, bent up behind the rubber band. Start the turntable on it's spindle and you will be able to view that drive spindle on the right side, slowly pull the rubber band with the paperclip and drop over the drive spindle. remove paperclip and push turntable down seating it and replace the lock snap.