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Have you tried to increase the volume from the screen menu? I suggest you to keep the screen volume settings at maximum and adjust from the computer mixer settings.
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I was playing around with my Sherwood RD 6513 and adjust the the output level to its maximum, amongst other settings. This limited my output on the amp to a maximum volume of 65 not 90+.. Anyway i pluged in the microphone and done another 'auto setup' of the volume levels and distances, and this allowed the volume to exceed 65 again!
Also if you have an external source such as a DVD player - i would assume you have already checked its output volume setting?
Well... The speaker is ok and if you're using the headset it should be loud enough for you. If you want it to be louder just use earphones/headphones that are sound isolating to block out ambiant noise. The hpm-70 can kinda do that because they go in in your as opposed to sitting on the outside of your ear. The earpiece volume is really loud. I found it hard to hear to people in some places.
Good Luck Was
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Several things can effect the quality of your files. 1. Check your headphones by comparing them with others. 2. The file quality may be too low, you can test that by getting a higher quality MP3 file and comparing the two. 3. If you are creating the MP3 files yourself, be sure to watch the sound recording level. Allowing it to stay in the red can produce distortion while recording ay too low of a level can result in low voulume as well as possible distortions. If none of these correct the issue, you may need to replace the player.