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Question about Brother IntelliFax-2820 Laser Fax

4 Answers

Brother fax 2820

I have a paper jam but cant find the paper

Posted by hima khanom on

  • 8 more comments 
  • Anonymous Nov 09, 2007

    what is a cassette tray and how can I identify the gray pick up roller

  • Anonymous Mar 13, 2008

    paper jam every time fax is recieved

  • kris111 Apr 15, 2008

    I have this problem quite a bit with my Brother Itellifax 2480C - I have found on occassion just turing it off will solve the issue (while losing the incoming fax) and have also had luck opening the entire top section (not the back cover as instructed by the machine) - the whole piece below the glass, which has led to a reset and no loss of the fax which was being received.....there was no paper jammed ever, fyi...........seems to be an issue with the machine - not thrilled with it.....

  • Anonymous Apr 17, 2008

    how do i remove drum

  • BIG Kk May 01, 2008

    I HAVE FAX 2820 SAYS PAPER JAM IN TRAY ITS LIKE IT WON'T PICK UP PAPER RIGHT IT JAMS EVERY TIME PLEASE HELP CAN'T EVEN USE IT

  • Anonymous Jun 27, 2008

    I HAVE FAX 2820 SAYS PAPER JAM IN TRAY JAMS EVERY TIME PLEASE HELP CAN'T EVEN USE IT



    PAMELA

  • Anonymous Jun 27, 2008

    How do I remove the drum can't even find where it is located please help me



    Pamela

  • biche Jul 13, 2008

    LCD READS: DOCUMENT JAM/CLEAR PAPER JAM FROM SCANNER. HAVE CHECKED AND CLEARED ANY/ALL PAPER. THERE WAS NONE. TURNED-OFF POWER. DID NOT SOLVE PROBLEM. REMOVED TONER/DRUM UNIT. REINSTALLED. DID NOT SOLVE PROBLEM. HAVE PERFORMED ALL TROUBLESHOOTING RECOMMENDATIONS. STILL NO LUCK. PAPER FEEDS ROLLERS STILL CONTINUE TO RUN UNCEASINGLY; AND DO NOT STOP UNTIL LCD WINDOW SCROLLS PROBLEM. CAN YOU HELP?? MUCH THX. BICHE

  • Anonymous Oct 03, 2008

    Brother fax2820 paper keeps jamming in the back.



        I check all the sensors

        took a part the hole back end of the fax, work fine for a few days and it was back to the same thing jamming in the back.


  • Anonymous Mar 20, 2014

    Brother TN-550, Serial No. U61508A8J603288

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4 Answers

Anonymous

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  • Expert
  • 58 Answers

Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

Posted on Jul 19, 2007

Anonymous

HOW DO I REMOVE DRUM FROM FAX MACHINE

Posted on Jun 10, 2008

Anonymous

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  • 1 Answer

I cant print history more than 3 days back? Says it has history set for 50 days? Help brother fax 2820

Posted on Mar 12, 2008

Anonymous

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    An expert who has achieved level 1.

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My intellifax 2820 will not powerup is there a fuse or something

Posted on Oct 16, 2008

5 Related Answers

Guru Guy

Ken Shepherd

  • 95 Answers

SOURCE: paper jam inside

You may also have a problem with the paper feed (clutch, dirty feed/pick up tires) section, or even a dirty sensor as Jay mentioned. A sensor in modern office equipment is generally a photo sensor, which means it shoots light from one side to be detected on the other side of it. If it's dirty, it will give you a flase reading. Try cleaning the tires that pick up the paer from the tray (don't force them down if they won't rotate easily) with mild soap and water on a rag, and also try fresh paper. Sometimes if paper has been sitting for a while, or in damp conditions, it will pick up moisture and give you paper feed problems... which is what it sounds like you are having. Sounds like the paper may need even be making it to the sensor in the 1st place if it on comes out of the tray 1/2 an inch. Good luck

Posted on Dec 27, 2007

Jim Keysor

  • 331 Answers

SOURCE: paper jams continue to occur on brother fax 2820

Depends on the location of the jam is. Feed wheels need cleaning, clean with windex. or and most likely you have a bad drum unit,

Posted on Aug 28, 2008

Anonymous

  • 1 Answer

SOURCE: Brother Intellifax 2820 JAMMED

Clean the rollers, but also check the drum/toner. at the front there is a peice that breaks on occasion that will cause a jam.

Posted on Dec 17, 2008

Rick

  • 46 Answers

SOURCE: REPEATED REAR PAPER JAMS-BROTHER INTELLIFAX 2820

Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.

1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.

Posted on Sep 03, 2009

Eric Engel

  • 124 Answers

SOURCE: Brother 2820 laser fax machine-

Somewhere very close to where the paper feeds into the machine, you should be able to find a little piece of rubber. This is the separation pad (sometimes it's made of cork). Clean that, and you should start working again. If it works, then you'll eventually need to replace the sep pad, as cleaning is a temporary fix. You can buy that and the feed roller (they should be replaced together) here:
http://www.precisionroller.com/kits-for-brother-dcp7020/products.html?src=gbps

Posted on Aug 23, 2010

Testimonial: "Thank you for the feedback. We have cleaned the seperation pad as well as the pick up rollers. Lot of dust particles were found on the pickup pad."

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