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NO PC stated, just Compaq. NO OS stated. xp to w7, you did not say from ?what. this error happens if MS thinks XP is pirated. The w7 disk words on top tell the real story, upgrade, but is it a real MS, retail disk. all the words on the disk tell me what it really is. post a photo? if the PC is still original. (say HP XP unchanged) the OS you run is from HP not MS. that is why MS told you to call HP. The HP software disk are custom to your PC. unique. (windows, drivers and key HP apps)
The COA sticker on the bottom (license to use HP windows) is a HP only license , called OEM. that is why MS told you to ask HP.
best is to reload the OS.
if the PC was not slammed by others. means someone put wrong OS on it. or pirated. or new HDD swapped, or erased hdd. then the F11 key works. Restore F11, XP and then upgrade to W7. Upgrages btw love to fail, its in the CARDS. vast reasons for it, #1 is XP infections XP has over 700 exploits, and love to fail and upgrades as SIDE show fail.
boot the PC by power on and instantly hammer the F11 key the runs the HP Recovery off the original HP Hard disk partition of same name.
if that is missing F11 feature. then you have 2 choices 1: get the HP install media from HP. call them. 2; or buy a retail MS windows 7 disk. $120
see below for #2 above its best to keep restore media on any owned
PC so when the hard drive fails, you are ready.
here is the other way, from MS
most stores sell w7-32bit home.
here is one https://www.walmart.com/ip/Microsoft-Windows-7-Home-Premium-with-SP1-32-bit-Operating-System-PC/36009633
also at newegg and at amazon. this is retail disk and runs on most PC made. after using retail disk
better is to buy a used PC with w7 on it so you get HP support and MS support.
1. If you have antivirus, please disabled or uninstall it ( more recommended )
2. If you want to install windows xp. Use upgrade is recommended than new installation because it has high risk. If you use upgrade you need to uninstall all program first and backup your file.
3.If the problem persist, try to uninstall program that manage you PC. This program sometimes make your computer problem and contain virus.
Corrupt file system - get the firmware upgrade: http://www.samsung.com/us/support/download/supportDown.do?group=audiovideo&type=mp3players&subtype=flashmemory&model_nm=YP-U3JQPY&language=&cate_type=all&dType=D&mType=SW&vType=L&prd_ia_cd=03040200&disp_nm=YP-U3JQPY
This link should have the firmware upgrade that you need - if you correct the firmware upgrade link and not some other link, then it will not prompt you to do anything with Windows Media Player 11.
-Tha Mp3 Doctor
I would recommend you to get the firmware upgrade on the device..that usually happens when your device firmware is corrupted...If after you done a firmware upgrade your device doenst work properly contact the manufacturer...
The Curtis site says that a Firmware update is required for this product. The firware update fixes a welcome screen as well as the computer not seeing the device issue - see download site in reply pasted below...
Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery. This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS515_FW-UPGRADE.ZIP Q: The computer does not recognize the MP3 player. Upgrade the Firmware of the MP3 player, as procedure explained above.
i dropped mine one day and it started saying this after hitting it for a while as my natural cave-man instincts would have me do, I held down the joystick and the power button while plugging it in, it connected to the computer (as it had previously failed to do) and I had to profile the songs once more...give it a try, I was just as hopeless as everyone else