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1. If you have antivirus, please disabled or uninstall it ( more recommended )
2. If you want to install windows xp. Use upgrade is recommended than new installation because it has high risk. If you use upgrade you need to uninstall all program first and backup your file.
3.If the problem persist, try to uninstall program that manage you PC. This program sometimes make your computer problem and contain virus.
try downloading the cd driver or setup driver it came with.
then look through it for a program with a rocket ship icon.
click firmware upgrade, plug your mp3 player into the computer, select the newest firmware upgrade(it only shows new or current ones), open it, then click start upgrade and it should be fixed.
Corrupt file system - get the firmware upgrade: http://www.samsung.com/us/support/download/supportDown.do?group=audiovideo&type=mp3players&subtype=flashmemory&model_nm=YP-U3JQPY&language=&cate_type=all&dType=D&mType=SW&vType=L&prd_ia_cd=03040200&disp_nm=YP-U3JQPY
This link should have the firmware upgrade that you need - if you correct the firmware upgrade link and not some other link, then it will not prompt you to do anything with Windows Media Player 11.
-Tha Mp3 Doctor
I would recommend you to get the firmware upgrade on the device..that usually happens when your device firmware is corrupted...If after you done a firmware upgrade your device doenst work properly contact the manufacturer...
The Curtis site says that a Firmware update is required for this product. The firware update fixes a welcome screen as well as the computer not seeing the device issue - see download site in reply pasted below...
Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery. This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS515_FW-UPGRADE.ZIP Q: The computer does not recognize the MP3 player. Upgrade the Firmware of the MP3 player, as procedure explained above.
i dropped mine one day and it started saying this after hitting it for a while as my natural cave-man instincts would have me do, I held down the joystick and the power button while plugging it in, it connected to the computer (as it had previously failed to do) and I had to profile the songs once more...give it a try, I was just as hopeless as everyone else