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under the top shelf or in the top of the machine is the water rotor. remove this and ensure none of the holes are blocked, also ensure your macine is not running on 1/2 half load as this may only activate the bottom. it should be set to full load to use both. if rotor bloackage is the problem use somthing to clear it. and also check the bottom one. also remove and clean the inner filter as debris may have got past it and getting pumped to your rotors.
cheap trick...take a glass and put it on the top rack...right side up run dishwasher for about 4 mins is the glass full with water,no ok than check your drain hose the water is sphion out during wash,,lift it the height of unit..keep me posted
The following suggestions will greatly enhance the ability of your dishwasher to clean all of the dishes thoroughly:
1. Rinse all of the food off of the dishes before you put them in the dishwasher.
2. Run the hot water into the sink until it is as hot as it gets before you start the dishwasher.
3. Do not pack the dishes into the dishwasher, just put in a reasonable number without crowding or stacking them on either shelf.
4. Pull the top shelf all the way out to be sure that the water connection at the rear of the top shelf is connected. Sometimes, this connector comes disconnected preventing the water from entering the top spray assembly.
THese things should make a huge difference.
Good luck with this and please rate my answer. Thanks. Joe
It sounds like the hose at the rear of the top shelf has come unconnected. Pull the top shelf out when the washer is empty and take a look. If the hose has come apart you should be able to push it back together. Good luck with it.
After some experience with our own fdw60 with the same problem, we now put all pots and pans on the top rack. Putting them on the bottm appears to stop the clean water rinse reaching the top rack. All washes since have been ok.
basic checks: is water entering into the machine. is it hot. is it being heated during pre-wash is the soap being dispensed is the pump running when cycling? do the arms turn freely?
you mentioned the top and bottom shelves. are there places where the dishes 'are' being cleaned?, or are you meaning that in general they are not being cleaned at all?
most of the above indicators are observable by stopping the wash cycle from time to time in various modes. to see if water is being pumped at all, put a bowl on the top and bottom shelf, and nothing else. if there is water in it after it cycles then the pump is moving at least some water. start with these observations and please report back good luck mark