Question about Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater

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MAH8700AWW - No Fabric Softener

Machine works great, but the wife informs me it no longer dispenses Fabric Softener. Manually checked soleniod valve, jumped it with 110 and all solenoids work fine. Tech says only thing left is control board at $335+. No error codes Same problem with a maytag mah8700aww. Mine has three cold water valves in a single assembly. none of them dedicated to fabric softener. #1 for cold fill, #2 for bleach dispense, #3 for pre-wash dispense. The manual says #1 & #2 work at the same time to dispense fabric softener. All valves work, solenoids draw about 0.035 amps when on, no clogged hoses. The Service Mode lets me toggle everything on on off and all works fine, but..... no water ever goes to the fabric softener dispenser! The water goes fine to the cold fill, and to the bleach fill, and to both when fabric softener is turned on, but the manifold above the dispenser does not send any of the water to the fabric softener.

No diagnostic codes. Service Cycle runs fine. fabric softener occasionally dispenses. BTW, the triple cold water valve has restrictors built in on the pre-wash and bleach outputs, free flow on the main cold water fill. House water pressure is about 80 psi.

Here is my question. How is the fabric softener suppose to be dispensed? The fabric softener dispenses via a siphon in the cup once extra water is added. The extra water is suppose to come from the turning on of the main cold and bleach valves simultaneously. They do toggle on correctly and together. The top of the dispenser unit has a manifold with four sets of holes, one set above each of the four dispenser cups - wash, pre-wash, bleach, fabric softener. I cannot ever get any water to come out of the fabric softener holes in that manifold. Everything is working individually, but not as a system. Is the manifold above the dispensers suppose to have a valve or some way to channel water to to the fabric softener when the two inputs are flowing? Does the machine have to be actually loaded and running and vibrating to shake some of the water over to the fabric softener dispenser holes? (this is my hypothesis on why it sometimes works.) The manifold has four inlets for hot, cold, bleach, pre-wash. All plastic, no wires, no sign of any valves or way to direct water to the fabric softener holes. Can someone tell me what I'm missing?

Out of curiosity, how is the pre-wash suppose to work? It looks to me as if all detergent placed into both the pre-wash and main detergent drain by gravity into the wash basket as soon as the drawer is closed. The main fill will rinse all remaining main detergent into the tub on the pre-wash fill. Whenever the pre-wash valve is activated(I'm guessing this is at the start of the main wash, after the pre-wash,) it will just rinse the remaining film of detergent in the pre-wash dispenser into the wash tub. Can someone tell me how this is really suppose to work. It would make more sense to me if the back of the pre-wash cup had back to retain the detergent. Is the push down divider for liquid in the main detergent compartment suppose to create a seal to keep the liquid in there? It certainly doesn't.

Last question, does anyone have a timing schematic/diagram or a parts diagram for this machine.

Posted by rick1322 on


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Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
Focus on pages 15 thru 25. Hope this helps you.

Posted on Dec 08, 2009

  • philipehoop Sep 16, 2010

    Were you ever able to fix your fabric softner dispense problem? Mine exhibits these same problems

  • Murray Lincoln May 15, 2012

    I have posted this to another area as well.

    The problem is in the unit that directs the water to the main, the bleach or the softner.

    You need to remove the door first.. then the front panel... then the top of the washer. There is a good video on YouTube that shows you how to deal with this.

    When the top is lifted you will see the unit that directs the water - covered with the white plastic cover. Remove the two screws and lift off the lid.

    Two solenoids pull the lever that turns the wheel which then the lower part directs the water's path to one of the three chambers.

    Calcium build up under the small wheel unit that directs the water.... after 14 years it was not smooth anymore. I removed the unit and applied some calcium remover (CLR) and it now works fine... still holding my breath - but working!!

    Previous to this I also checked the water intake line. It was plugged at both ends - where the water came in to the hose the filter was clogged... then it was also 90% blocked at the entrance to the washer. Water heater was changed... and water lines and been worked on as well adding **** to the filters. Cleaning and changing the sieve allowed the water to run better. This blockage was perhaps a contributing factor as well... acting as if the water was not turned on... too slow to fill etc...

    I hadn't checked that part in 14 years!




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Fabric softener is a gummy substance in all washers. I has most likely blocked the way to the tub. try some scolding hot water in the dispenser. you can also take it out and wash it in the sink.

Posted on Jan 26, 2009


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Ron Coons

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SOURCE: Maytag front load whasher MAH8700AWW

heres aervice manual foryou to look at, seems an OE is an overflow error.

Posted on Mar 24, 2008


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SOURCE: Maytag neptune error code d5

there is a small button on the inside edge where the door closes, it was broken off since there was nothing there I didnt see it.It was only a hole where the button was.So I had to get a new button and replace it.

Posted on Jun 17, 2008


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SOURCE: maytag neptune mah8700aww/drum gasket removal/replacement

The bottom of my gasket was torn open all along the bottom. I ordered the gasket but I wanted to see if I could repair it so we could catch up on the wash. I bought some rubber contact cement that cost me under $4.00. I Glued the gasket rubber together by overlapping the the seem a little. Still had a hole in one spot. I had a sheet of rubber around my shop that was about 1/16 of an inch thick and cut it about three inches wide.. I used a little sandpaper to rough it up a little. I cut it in two.
You have to apply contact cement to the gasket and the rubber you are applying it to. ( I dry fit it first to make sure it would fit). Just to make sure it would hold I also glued rubber to the outside bottom of the gasket to reinforce the glued seam. . You need to take off the front panel to do this and there are directions to do this if you search for it. I was able to run the washer in about an hour after the repair.
If your washer is in the basement and are not afraid of getting the floor wet give it a try. I have run the machine with heavy loads for two days and no leaks. I feel confident that the repair will last for a long time. A cheap fast fix. It took me about forty five minutes. Make sure you unplug the machine to do this. Good luck.

Posted on Jun 24, 2008


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SOURCE: Repairing leaking Maytag washing machine

Maytag Appliances are ****!! Don't buy Maytag. Spent $2500.00 in 2005 on Maytag Neptune washer and dryer. They have been nothing but trouble. Washer has water running in tub constantly. Recall on ground and recall on footing. Dryer making loud noise when drying clothes.The Maytag man is dead and gone.

Posted on Oct 10, 2008


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SOURCE: I have a Maytag Model MAH8700aww washer

The "nf" code is a "no-fill" fault. This indicates that your washing is not getting water supplied to it, or the pressure isn't substantial enough to complete a fill. You need to, first, make sure the water supply is turned on. Second, if the water IS turned on, and you're still not getting anything to your washer, you may have a fill valve problem. The fill valve is what both your hoses connect to on the back of the machine. It can become clogged with sediment over time (especially, if you have hard water or well water). Turn the water supply off and remove both hoses from the back of the washer. Check both these hose connections for clogs in the filter screens. If they are clear, then more than likely the fill valve has gone bad. I hope this helps you.

Posted on Dec 12, 2008

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Frigidaire washing machine fabric softner will not dispense out

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

Oct 26, 2012 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

Fabric softener dispensor does not empty

For the FAV6800A or FAV9800A:

If you have no water flow to the Softener dispenser or Bleach dispenser see if you can turn the dispenser valves on Service Mode and verify water flow to the reservoirs.
Enter Service Mode (page 14 of the Service manual) by Pressing Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the console beeps.

Now go to page 16 to Service Manual and enter Board Output Test by pressing the Delicates key. This will lock the lid. Now press the
Wrinkle Control Key Pad on the console. The Control Board will send 120VAC to the Fabric Softener dispenser water valve. Did you hear the solenoid hum? If so we will now need to turn on the Cold Water Inlet Valve and see if water flows to the dispenser.

Now press the Spin Only key this will turn on the Cold Water inlet valve after 5 seconds press the Off key. The washer will unlock. Check to see if water did flow to the fabric dispenser reservoir. If you heard the Fabric dispenser valve hum then most likely 120VAC was applied to the solenoid. If water did not flow then the Fabric dispenser valve is stuck closed if you heard it hum.

The Bleach/Fabric dispenser water valve is an assembly and is not repairable you have to replace.

Final technical troubleshooting as a technical owner of the machine would be to take my DVM and verify 120VAC from the Control Board to the Fabric dispenser solenoid.

See page 36 lower left hand corner is the Bleach/Softener dispenser valve.
Here is the Service Manual for reference. Sears Parts Direct for reference.

The Part Number for the Dispenser Valve is 25001043 you can order from this site or search the internet for best price try…

You can remove the Fabric Softner to clean see page 33 of the Service Manual…Rich

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune TL

The machine needs to cut you a break;

“”i have a maytag neptune TL and there are several things wrong with it...1. I can't wash small loads it will stop at the spin cycle and flash dc””

This issue is a clutch issue see this post to DIY the repair.

“”it will wash fine on regular loads until it comes to spin cycle again and it will stop and flash nf””

This one is a little confusing the “nf” error is a No water fill error code. Check these two post for support regarding water inlet restriction or valve not opening properly.

nf post nf post 2

“”my fabric softener dispenser will not let the softener out neither will the bleach dispenser””

See this fabric softer post for support. The fabric softener dispenser may be clogged or the water dispenser valves feeding both dispensers may not be operating properly. The Service Manual on page 16 “Board Output Test” will give you support to turn on the Fabric Softener Valve and Bleach valve. See if you hear the valves operate in Service Mode”

My method may seem a little confusion for viewing water flow to the dispensers. This issue could be associated to the nf error you are receiving, restricted water flow (inlet screen clog) or cold water valve not working properly.

Post back for any questions or possible support I can offer. I’m an owner like you not a repair person but I’m very comfortable working on this machine. Rich

Jun 17, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Front load washer

HI. your model has a dispenser solenoid for the fabric softener dispenser on this unit. If the solenoids are out or malfunctioning, it will render the dispenser useless. i recommend checking the solenoids on the fabric softener dispenser for continuity. The resistance should be 1100+- 7%. replacing this blown solenoid will fix this issue. Remember. the dispenser valve will not function without a working solenoid.

please rate and god bless.

Mar 22, 2009 | Frigidaire GLTF1670A Front Load Washer

1 Answer

Kenmore 3.5 super capacity front load washer won't dispense fabric softener

Kenmore 110 front load washer wil not dispense fabric softner. Code 21. Have already checked pump and filter obstructions

Oct 10, 2008 | Washing Machines

1 Answer

Fabric Softner won't dispense

fabric softener goes into the dispenser. it may be a full blown solenoid valve -or- a flapper type of solenoid valve. operation of the solenoid operates a flapper to let the softener out. go to an appliance repair site to find the solenoid - appliance parts dot com or repair clinic dot com.

Sep 04, 2007 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Fabric Softener won't dispense

Suggestion: Possible your inlets to the machine is blocked. Check out the inlet tubes to clear out any blockages. This shd be done after the machine is off and the inlet valve is turned off. Some softeners are thick; you can add warm water 1:1, but this is not the thing in your case....

May 27, 2007 | Maytag MAH8700A Front Load Washer

2 Answers

Automatic fabric softener dispensor not emptying

The detergent dispenser is located above the detergent drawer. A water pipe is connected to it and water entrance and distributed to drawer's cells (following the programmed cycle)by a lever's movement (part of the dispenser). The lever movement is controlled by two solenoids that received their power from the timer. By opening upper machine's cover you will have an access to the dispenser. Disconnect the power cable from the machine before moving to next test !!!! Look first that they are not any disconnected wires. Move manually dispenser's lever and see if water running to all cells (depend on your movement). In case it doesn't work properly remove the unit from the machine and try to clean it (I hope it will help, otherwise you should replace the unit). In case it works properly (manually) - you should test by a multi-tester solenoid's resistance. the one that doesn't have a resistance measurement should be replaced. Good luck !!

Feb 15, 2007 | Kenmore 44042 Front Load Washer

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