look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.
SOURCE: Once I lock the door and the lock disengages. In
It sounds like its a defect in the mechinasm of the lock Did it ever work and before and how old is it I can tell you this SCHLAGE is a vary low grade look as compared to say a baldwin look set it cost 60% less and is mass produced So not knowing the age and knowing the quailty level i would say its not worth it to try to fix this If you have a warrenty thats still valid for it mabey but it will end up costing more then the thing is worth to repair if it can even be done sorry im just telling the truth good luck
SOURCE: my keyless unit lock from the inside but when I
On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.
If you are unable to find your own solution, please contact their Customer Support. here's the link:
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Good luck!
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