CLOTHES STUCK IN WASHER!!!!!!

check the filter

This model has gone through different control board revisions, could be control board related, service mode would have to be accessed to have machine run thru self-diagnostics. if it does not agitate on self-diag mode, unit needs board

Turn the machine off and then on. Enter the Service Mode by pressing the Chime and Exrta Rinse keys for 3 sec. Display the Diagnostic Codes by pressing the Rinse and Spin key. Clear the codes by pressing the Delay and Chime keys for 3 sec. Turn the machine off, unplug and plug in the power cord.

christydubar --
Whirlpool Duet GHW91000 Technical Service Manual does list F35 error code. Try running the diagnostic test below and then write back with condition indication code. -- SWT

DIAGNOSTIC TEST
The control must be in the OFF state before pressing the touch-pad sequence to start the test.
Starting the test mode
Close the door.
Press the Control On button.
Select the DRAIN/SPIN cycle.
Select NO SPIN by pressing the SPIN SELECT button, as needed.
Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display.
NOTE: If Model does not have PREWASH Mode as an option, press RINSE/HOLD.
If the Starting procedure fails, push PAUSE/CANCEL button. Then repeat the starting sequence.
Test Program Control during Execution
To advance to the next step of the test procedure, push Prewash Option button two (2) times.

Indications
C:00
C:01
C:02
C:03
C:04
C:05
C:06
C:07
C:08

F11 is a serial communication error. Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears. Press Cancel, then by pressing the drain spin button once on the left side then move to the spin speed button the the right. Press this button until no-spin lights. Press the prewash button 4 times. C00 should appear in the display. Let it run it's tests, there will be 8 of them and end up on C08. If this doesn't work, it's best you wait for the service tech.

Mine is doing it. What was your final result?

Close the door firmly and make sure the machine is turned on. Press and hold the Chime and Extra Rinse keys until the control beeps to enter Service Mode. All indicator lights will turn off except the "Door Lock' indicator signifying the door is locked.

Press the Rinse & Spin key then rotate the cycle selector knob in either direction to display the most recent error codes if there's any. Press and hold the cycle selector to display the number of cycles since the error occurred. List down at least five most recent codes and post it here for us to determine what the problem could be. Press and hold the Delay and Chime keys for three seconds to clear the list. Press the Rinse & Spin key again to exit diagnostic codes list.

Press the Spin Only key while in the Service Mode to begin the Board Input Test. Set the rotary cycle selector to Super Wash then press it to display the position of the door switch. "OP" will be displayed if the door switch is open or "CL" if it is close. Replace the door lock/switch assembly (part #34001265) when "OP" is displayed even the door is close. Press the Spin Only key again to exit the Board Input Test.

Press the Spin Speed key while in the Service Mode to begin the Board Output Test. If water is present in the tub, set the rotary cycle selector to Quick Wash then press it to turn on the drain pump and drain the water. Press the rotary cycle selector again when the water is fully drained to turn off the drain pump.

Press the Delay button to turn on the motor and the Delay indicator light. The machine should tumble clockwise then counterclockwise with 5 second durations each and 2 second intervals. Press the Spin Speed key again to exit the Board Output Test.

Press Off or press and hold Chime and Extra Rinse keys for three seconds to exit Service Mode. Unplugging the washer will also exit Service Mode.

Perform the tests above and let us know the results for us to determine the cause of the problem or the necessary action to undertake and give you the specific and detailed instructions on how to fix it.

Hello novak_t18,

With a empty Wash Basket if you do a Spin Only cycle will it start and complete?

If you can get into Service Mode try the Quick Spin Test on page 14 of the SM. Do you pass that test?

Lets start there and see what we get. Post back if you have any questions. If we need to pull off the front cover do you want to continue troubleshooting?

If you can get into service mode and step thru the diagnostic codes that may be of some help. If you can review that process in the SM on page 25 Display Diagnostic Codes and step thru the diag codes and record.

The Service Manual for reference. Sears Parts Direct for reference.

Thank you for posting your model type even though you are in the FAV6800AW forum. I wish this board would prompt forum members for the model number for that and the first two digits of the Serial Number

I’m an owner like you not a repair tech and that would help me. Thank you again for good solid info. Rich

Try unplugging the washer for at 30 minutes to reset the computer, first. If this proves unsuccessful, you can retrieve you clothes by using the manual release. The following link explains how:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

Once you retrieve your clothes, try running diagnostics on it. You can envoke the diagnostic sequence by selecting DRAIN/SPIN, NO/SPIN and then pressing any button under OPTIONS 4 times (must be the same button). The display should go to "C00" as the washer begins a sequence of tests that checks the fill functions, door lock, dispenser functions, motor speed, spin and drain. Allow the washer to run through the entire sequence and shut off. If anything is wrong an error code should be generated. Hopefully, all you had was a minor glitch. Let me know how things turn out. I hope this helps you.

How is the water filling? Slower than it should?LF (long fill) Start by removing the hot & cold hoses off the back of washer ,now look inside the valve for clogged screens,if they are clogged ,clean them.If problem continues replace the water valve.