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Actually, I'm not sure where is "Polanco"; guess you are in Mexico City? Now, to find a site where you may get parts for your Kitchen Range or stove, you should do a google search indicating terms Parts, Make and Model of your Kitchen Range and Mexico city
If you can't find one near, you might search for an international website, contact them and maybe they can send it to you via some international courier service
No secific area in Mexico? Here are some in Baja Califonia, Mexico
21389 Mexicali, Col. Hidalgo
21395 Mexicali, Col. Elias Calles
22000 Tijuana, Zona Centro
22127 Tijuana, Inf. Lomas verdes.
22440 Tijuana, Col. 20 de Noviembre
22200 Playas de Tijuana
22444 Tijuana, Cd. Industrial
22650 Tijuana, La Floresta
Hope this helps.
We also have the same problem with the JS968SOK1SS and it is driving the wife crazy since it ruins many recipes that call for even heat.
As she said "It is crazy her electric skillet regulates heat better than her GE range"
I've been telling her Gas is the way. Has anyone found a solution to this problem or is that to be expected of Electric ranges?
I think you mean you have a gas range with electric ignition. When you turn a burner to light, all burners should spark. The most common problem is boil overs have happened on those two burners. Take the burner head off for sealed burner ranges and clean them out. For non sealed burners, the little holes toward the center side of the burners need to be cleaned. You don't have a model listed, so I can't be real specific.