Question about Lexmark X5270 All-In-One InkJet Printer

1 Answer

Keeps saying my colour cartridge is missing

I have cleaned the cartridge and the place where you put the cartridge. i just need to print black and white but the printer will not print without a colour cartridge for some reason. I tried unplugging the printer, powering it down, cleaning nothing is changing the situation HELP!!! ASAP

Posted by tarabrawley on

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1 Answer

L Vincent Testa

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  • Lexmark Master
  • 721 Answers

Problem

Wrong cartridge; Left cartridge incorrect; Right cartridge incorrect; Left cartridge missing; Right cartridge missing; Error 1205; Error 1206; Cartridge error; Cartridge incorrect; Cartridge missing

Environment

Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows 2000; Microsoft Windows Vista

Solution

Explanation

An 'incorrect cartridge' or 'missing cartridge' error can be displayed if:



    • The wrong cartridge is installed, or

    • The cartridge is not installed properly, or

    • The cartridge is missing.

What to do

X4850
http://support.lexmark.com/index?page=content&id=SO4738&segment=SUPPORTproductCode%3D&productCode=LEXMARK_X4875&locale=EN&userlocale=EN_US

Posted on Feb 12, 2018

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5 Related Answers

checkitright

CheckitRight

  • 1363 Answers

SOURCE: lexmark x1180 printer all in one

Clean the contacts on the cartidge and printer ( open the replace ink door wait for the printhead to come to center and turn off power) if that does not work then replace cartridge, it might be a recycled one that they did not chane the chip. 

Posted on Oct 11, 2007

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Anonymous

SOURCE: Lexmark X125 keeps saying cover open change cartridge

try to make sure that the clear "ribbon" is situated correctly inside the unit, otherwise it will not communicate correctly with the moving electronics in the cartridge tray

Posted on Mar 11, 2008

Geraldine Watts

  • 390 Answers

SOURCE: printer won't print-says color cartridge is missing and it is there

With your lexmark, the printhead is separate to the cartridge, so you can try cleaning the printhead on the printer with correct pc cleaning fluid and a cotton bud (Q tip is us) see if this helps. It will not hurt to use a wet wipe (baby wipe, not perfumed) and gently clean the gold contacts (points) on the cartridge where it goes into the printer. Post back if no good. For the hp, i believe hp's have the printhead atattched to the cartridge itself (i do not have as much info about hp's) and as you have tried cleaning already (assuming you cleaned as above) you coukd try uninstalling and reinstalling printer. Post back if you nees assistance in this.

Posted on Oct 28, 2008

vegakitten20

Juanita Vega

  • 685 Answers

SOURCE: Lexmark x2650 printer not responding to new cartridge

yes you have to have both of them then everything should be fine.if you have the color cartridge that is empty put it in for now and see if it will work it will let u know that it is empty but at least you will be able to print in black

Posted on Jan 04, 2009

Anonymous

  • 1 Answer

SOURCE: Print Cartridge Missing

had cartridge refilled put back but comes up no cartridge

Posted on Mar 23, 2009

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Why am I missing colors on prints


Could be the print job you send to the printer is set up to print in black and white.
Or the cartridges are full and the nozzles from the printhead are blocked.
Run a cleaning cycle on the printer. If some colour appears continue till all colours are back for all nozzles.
If you did not use he printer for a long time, remove the cartridges one by one and put a drop of cleaning fluid in the pipes in the cartridge holder (where the ink goes in) tun replace the cartridge and print one or two full sized colour photos, till all colours are back.

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This could be solved, but you can get dirty. so if you want to tackle the problem yourself, use a place covered with papers and use plastic gloves. Don't wear your good pants. you need special cleaning fluid, like you can buy in a ink refill store. A serinse will be handy too.
If the normal cleaning cycle after a few runs does not solve the problem and you are sure all cartridges are full, then comes the dirty part. Remove the cartridges, and while closing the ink outlet, shake it to hear if there is still ink, like the chip indicates. If there is ink, put it aside, till you have out all cartridges. Then down in the cartridge holder, you see 5 holes, where normaly the ink goes in, clean these holes, using tissue or kitchen paper. If everything is clean, put in a few drops of the cleaning fluidwith your gloves on, try to apply a little presure on the fluid. Don't press till the cartridge holder braks, just a little presure. fill the 5 holes with the fluid. (The one or two colours that print correct, you can skip.)
If there was enough room, to work along side this or these cartridges, you could leave them in place.
Then put back all cartridges and start a set of cleaning cycles, or just start printing a colour picture, telling the printer you are using high quality photo paper, but jus use plain paper, because first all the cleaning fluid needs to pass the heads.

When you think collours are comin back, check the head alignement to see if all nozzles are clean.
Even if you don't need to print, switch on the printer at least once a week, to keep the nozzles open.

Success

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My printer keeps saying "print head is not installed. Install the print head." I only purchased black ink this time and I put it inside but it still says that there is no ink. Do I have to buy the colour...


Hello, Jordanreinha -

You will need to install a color cartridge, too.

Oddly enough, with color printers, both the black and color ink/s are used to print black. Go figure?

Best wishes.

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Hi,


The nozzle may be blocked. So take out the colour cartridge and place its nozzle in a bit of water for about 10 mins. Bring it out and dab the nozzle with folded paper. If the tissue is blotted with the three colour it means you have unblocked the nozzle. Try now to print after returning the colour cartridge. You may need to repeat to get good results.


Thank you!!

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Replaced cartridges


keep cleaning untill it starts to print clearly, you may reuse the same paper for that purpose, if you don't see any progress after 10 cleans, consider getting lasser printers, they are immune to print head drying and save alot of money on ink replacements. go with brother color or black and white series. I switched and don't have problems anymore

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hi steve... the solution to your problem is a costly one. the printer keeps in memory 2 cartidges for colour and 2 for black, when a third is placed in the printer the first one is deleted out of memory same for the colouredand same for the black... therefore you need 3 cartridges each to do the trick.
eg. if you want to use colour cartridge #2 then 1st place colour nuber 1 or 3, then turn it on let it reads, then open door and place in colour number 3 or 1 let it read, then take out and place in coulur number 2 and it will see it as new

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Hi there :
on mine i had to use some rubbing alcohol and clean the new cartridge and the contact area on the p[rinter then reinstalled the cartridges and kept running the cleaner program and then about 15 sheets of paper later it finally cleared up and the color returned to normal and i had no more prohblems

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This has been just happening with me aswell - I just changed the colour cartridge with the black cartridge ran out but i kept it in as it told me to place one in. Trying to print out but black ink wont come - just blank pages - surely the colour cartridge can make black? However, if you have the colour cartridge and are on microsoft word or similar, change the colour of the writing to dark navy and it will print out documents.

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I found a solution to the Black printing problem :)
Under Printing Preferences: Set your Media Type to Photo Paper Pro.
We used edible ink cartridges and printed onto icing sugar paper. Same old... Just one day it refused to print black. In order to continue our small business, I degraded the color until I printed gray and not black.

Tonight, I browsed for the problem and came across this :)

Hope it helps you too

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