Question about SanDisk Sansa e260 MP3 Player

Screen is green

Yesterday i unplugged my player and after saying "refresh database" the screen went green and little boxes were moving across the screen,the blue ring wont turn off and i dont know what to do?

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32 Answers

#1 Try resetting it by holding the power button for 15 seconds.

Posted on Jul 17, 2007

Anonymous Jul 17, 2007

or if not try reinstalling the firmware (what makes the mp3 work). On the sandisk website, there is something called sansa connect recovery tool, and there is a manual on how to use it. download it, it will repair ure problems. Go to the sansa connect recovery tool here : http://www.sandisk.com/Retail/Default.as...

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Describe your sansa mp3 playI downloaded a ton of new music onto my Mp3 player and when i unplugged it from my coputer the screen said refresh database and a green square appeared. When the refreshing...

Support for SanDisk e200 series:

http://www.sandisk.com/Assets/File/pdf/guides/e200/e200v2_userguide_en.pdf

answer for freezing while updating database:
http://kb.sandisk.com/app/answers/detail/a_id/189

updating to new firmware [this will erase all data !]
http://kb.sandisk.com/app/answers/detail/a_id/306

Jul 31, 2009 | SanDisk Sansa e250 MP3 Player

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Hellp !

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 23, 2008 | SanDisk Sansa e260 MP3 Player

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Sansa e260 - Stuck on "Refresh Database" after uploading music

Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp

Apr 19, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database hang up and screen turn black

Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 08, 2008 | SanDisk Sansa e250 MP3 Player

6 Answers

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Blank Screen After Database tries to refresh

If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

MP3 not being recognized by computer

My opinion.
No one here seems to understand the question...unless it's just me.
Not being recognized by computer means you should not be able to disconnect the device safely. Am I right?
I cannot seem to disconnect the device safely, which means that the refresh database option will not display and do so!
Help?

Nov 06, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Refresh database

Sansa e200 provides a RESET function for unresponsive units. Press and hold the MENU button for 15 seconds, and this should work to regain normal funtionality. Please note: settings and adjustments from the last operation WILL BE LOST. The files however should remain.

Sep 19, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Refresh Database Problem

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Aug 21, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers